Consultant EVIP Relocation - US Based Remote

Anywhere

20h•Remote

About The Position

The Executive Support Consultant serves as the Single Point of Contact, owner and navigator of the relocation process for senior level/ Executive VIP customers. Responsibilities include, but are not limited to: providing 24/7 availability; administering relocation policy/program including full scope of outsourced domestic and/or international services; maintain a reduced caseload, while ensuring client needs are met in a timely efficient manner through delivery of excellent service. Preference is for both domestic and international experience, but either will be considered.

Requirements

Minimum 2 years Domestic Homesale and/or International experience required
Bachelor degree or 3 years experience in the customer service relocation industry required
Demonstrated technical skills including Atlas, Hex, Cartus Online, EXCEL, WORD, and other systems and applications as may be required
High level of accuracy and process orientation required
Demonstrated ability to problem solve and manage multiple priorities required
Strong communication, interpersonal and influencing skills required
Proven top block service history required
Demonstrated leadership skills required

Nice To Haves

Preference is for both domestic and international experience, but either will be considered.

Responsibilities

Provide single point of coordination for all phases of relocation activities on behalf of client as outlined in contractual agreement.
Perform exemplary, high-touch service through: timely, proactive communication and caseload management; reduction of touch points between customer and suppliers; coordination between suppliers to avoid duplication of customer document submission; 24/7 accessibility; Assistance with completing customer’s needs assessment and required documentation; Hands on review, interpretation, and communication of supplier reports (i.e. bma’s, appraisals, inspections, household goods surveys, etc) as applicable to each move
Demonstrate knowledge of CARTUS products and services in all interactions with client and customer
Coordinate/Facilitate CARTUS’s products and services to assigned customers according to prescribed CARTUS’s standards
Conduct weekly updates with suppliers and support groups servicing assigned caseload
Recognize and identify cross-selling opportunities based on transferees needs to generate new sources of revenue
Ensure data integrity in all CARTUS systems.
Maintain and enhance relationships with CARTUS’s internal departments and external suppliers/partners in regards to meeting and exceeding client needs
Track policy exceptions in Atlas and communicate requests and trending as may occur to the Account Executive
Provide data input for client customized reports
Participate in special projects as needed, including client presentations, client/supplier training