Consultant, Crisis Management

Capco • Toronto, ON

4h • CA$118,000 - CA$152,000 • Remote

About The Position

As a Technology Crisis Management Lead, you will play a key role in strengthening our clients' operational resilience by leading and supporting responses to high-impact technology incidents. Working alongside technology, cyber, operations, business continuity, and executive stakeholders, you will coordinate crisis management activities, drive effective decision-making, and help ensure critical technology services are restored efficiently while continuously improving crisis preparedness.

Requirements

• Experience leading or supporting technology crisis management, major incident management, operational resilience, or technology service recovery within complex organisations.
• Strong understanding of technology operations, cyber security, disaster recovery, business continuity, and incident management frameworks.
• Excellent stakeholder management and communication skills, with the ability to provide concise executive-level updates during high-pressure situations.
• Proven ability to coordinate cross-functional teams, manage competing priorities, and facilitate effective decision-making during critical incidents.
• Strong analytical skills with a continuous improvement mindset and experience driving lessons learned into operational practice.

Nice To Haves

• Experience within financial services or other highly regulated industries.
• Familiarity with operational resilience, ITIL, NIST, ISO 22301, or related industry frameworks.
• Experience participating in crisis simulation exercises or technology resilience testing.
• Knowledge of enterprise risk management and governance practices.
• Relevant certifications in IT service management, business continuity, cyber security, or project management.

Responsibilities

• Lead or support technology crisis response activities during major incidents, cyber events, service disruptions, and other enterprise-impacting technology events.
• Coordinate crisis command-and-control activities, including stakeholder engagement, executive communications, escalation management, decision tracking, and situation reporting.
• Develop, maintain, and regularly test technology crisis management playbooks, incident response procedures, communication templates, and escalation pathways.
• Partner with technology, cyber security, operations, risk, legal, communications, business continuity, and senior leadership teams throughout crisis events and recovery activities.
• Conduct post-incident reviews, capture lessons learned, oversee corrective actions, and strengthen technology resilience, operational readiness, and recovery capabilities.

Benefits

• Comprehensive Benefits Coverage – 100% company-paid health, life, and disability insurance effective from Day 1 of employment.
• Retirement Savings Program – Registered Retirement Savings Plan (RRSP) with the option of receiving a matching employer contribution.
• Virtual Health Care – Company-paid program available to all employees and their dependents/partners.
• Employee & Family Assistance Program (EFAP) – Company-paid support services for employees and their dependents/partners.
• Parental Leave Top-Up – Enhanced parental leave benefits available from Day 1 of employment.
• New Parent Gift – A company-sponsored gift to celebrate the arrival of a new child.
• Wellness Support – Fitness reimbursement benefit to promote health and well-being.
• Business Coach from Day 1 – Personalized one-on-one coaching to support career growth, accelerate development, and help achieve your professional goals at Capco.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed