Crisis Management Specialist-1

Huntington National Bank•Flint, MI

1d•Onsite

About The Position

The Crisis Management Specialist is a subject matter expert for incident and crisis events that can or have impacted Huntington’s customers, colleagues, buildings, or business processes. The Crisis Management Specialist maintains and improves the Corporate Crisis Management program; leads response teams to mitigate impacts and recover impacted units; monitors, assesses, and provides the recommended incident response next steps; creates and distributes executive-level incident summaries and updates; plans and conducts CCM response team training and exercises. The Crisis Management Specialist will have experience with regulatory requirements, federal guidance, and industry best practices and analyzes incident data to determine metrics, trends, and the associated risk to the bank.

Requirements

Bachelor's Degree
2-5 years of crisis management experience.
1-3 years of building and running detailed training scenarios and exercises

Nice To Haves

Industry certification in incident management, crisis management, crisis communications or business continuity
Knowledgeable of regulatory and federal guidelines pertaining to crisis management: FFIEC’s IT Exam Handbook – BCP; FEMA’s Incident Command System; Department of Homeland Security’s Homeland Security Exercise and Evaluation Program’s (HSEEP)
Ability to work an on-call schedule that can require non-standard business hours.
Effectively manages stress in a constantly changing environment.
Demonstrates excellent judgment and the ability to make quick decisions and think outside the box when working with complex situations.
Demonstrates a high level of work and task flexibility.
Proven ability to multitask and prioritize in an often-fast paced environment.
Demonstrates excellent written and oral communication skills.
Demonstrates proficiencies with Microsoft Office products.

Responsibilities

Perform CCM On-call Colleague Duties: Monitors, evaluates, and responds, when appropriate, to threats such as technology, operational, severe weather, infectious disease/pandemic outbreaks, and security incidents.
Manage the Crisis Communication Application: Maintain colleague contact information, groups, rules, and user access within the Crisis Communication application.
Maintain CCM Response Plans: Update response plan membership, tasks, and associated documents. Distribute finalized plans to plan members.
Conduct CCM Training and Exercises: Schedule, plan, and conduct the required response team training and exercises.
Professional Development: Continue education, training, and development efforts through vendor training, seminars, online training, and industry publications to maintain existing skills and learn new skills.
Other duties as assigned