Crisis Specialist

Family Service Association•Elgin, IL

3d•Hybrid

About The Position

Crisis Specialists perform crisis assessments and case management services for youth and families who are experiencing a mental health crisis as part of the SASS program. Crisis Specialists apart of the SASS program will also help support the 590 Crisis Cares program as needed.

Requirements

Must work a minimum of 4 eight-hour shifts, including two weekend or overnight (12-8am) shifts.
Crisis Specialists shifts can include weekdays, weekends, overnight, and holiday shifts.
A minimum of 1 walk-in shift a month.
Full time staff are expected to be in office at least one (preferably daytime) shift a week.
Supervisors may require the crisis worker come in person for individual supervisions or during additional shifts if deemed appropriate.
Must be flexible, able to respond to crisis calls within designated time frames, and able to travel and work weekend and evening hours as needed.
Excellent verbal and written communication skills that may include public speaking and presentations.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines, including but not limited to submitting assessments within 24 hours.
Strong analytical and problem-solving skills.
Proficient with Microsoft Office Suite or related software
Must be able to lift up to 35 lbs. on occasion.
Use of computers/surface pros 85% of the time.
Reliable personal transportation, valid Illinois driver's license, and satisfactory driving history along with documentation verifying current automobile insurance.

Nice To Haves

Spanish preferred

Responsibilities

Responsible for providing Mobile Crisis Response, Crisis Intervention, Case Management, under Rule 132 and other Rule 140 services to provide a minimum of 75 hour per month of direct service expectation (910 hours per year).
Responsible for managing small case load that is identified as having minimal needs and is assigned by the Manager of SASS or 590 Crisis Services. This includes making follow-up calls to screen for additional needs and risk, ensuring that client and family have appropriate resources, communicating with supervisor if client is identified as having higher need and is out of scope of Crisis Worker’s practice, closing case if no further services are needed.
Responsible for being cross trained and knowledgeable to assist with 590 Program, Crisis Stabilization, hospital staffing, and Prison Rape Elimination Act (PREA) Training at the Juvenile Justice Center to provide and other services as requested by supervisor.
Responsible for networking with collaterals on behalf of crisis/active clients, including: referral and linkage, facilitation of level of care determined, and the advocacy of a client’s rights within the education, legal, state and mental health systems when indicated.
Must attend a minimum of 8 monthly group supervisions for the year
Responsible for discussing cases with supervisor in clinical, individual and/or group supervision as need arises
Attend Biweekly Clinical Group Supervision if you are actively working on licensure (LCSW/LCPC)
Responsible for completion of and meeting deadlines for all clinical paperwork for active clients and crisis clients. Service notes need to be completed within a maximum of 7 days from the service delivery.
Responsible for completion of and meeting deadlines for all agency administrative paperwork, including: billing time sheets, expense reports, training forms and any other administrative or agency requested reports
Responsible for attending All Staff Meetings and other meetings as requested by supervisor
Responsible for serving on Agency and/or Program Committees when requested by supervisor
Responsible for participating in Utilization Review Meetings.
Responsible for holding a valid, unexpired Illinois driver's license.
Responsible for educating the community regarding the SASS program in the service area
Responsible for facilitating positive networking relationships with community service providers and/or networks as assigned by supervisor
Fulfill agency requirement of training and documenting all training attended and must attend all mandatory agency in-service trainings
Be available to help develop materials and participate in special community education projects/presentations as requested by administrative staff
Pursue and maintain licensure and/or certification that is available and appropriate to educational/professional background
Perform incidental business-related travel as needed
Participate in agency Risk Management and Continuous Quality Improvement activities.
Perform job responsibilities with a positive attitude
Responsible for promoting collegiality at the workplace by working collaboratively with others
Responsible for any equipment assigned to be kept free from damage or loss. Any damage or loss of equipment needs to immediately be reported to Supervisor.
Perform other duties as assigned by supervisor.
Responsible for completion of annual training requirements.
Maintaining IM-CAT and IM+CANS Certification
Maintaining additional HFS and DMH required trainings
Responsible for ongoing training assigned by supervisor.
Training on private insurance and unfunded adults