CRISIS WORKER 1

Chautauqua Opportunities Inc•City of Dunkirk, NY

2d•Onsite

About The Position

Provide Crisis Intervention and follow-up services to Chautauqua County Residents experiencing mental health crisis from 4 pm – 8 am on weekdays and 24 hours on weekends and holidays.

Requirements

Bachelor’s Degree in a human services field.
Experience in Crisis Intervention with the Mentally Ill population required.
Possess a working knowledge of community services and agencies
Has knowledge and skills necessary to modify interventions and care according to the customer’s age.
Excellent oral; written communications skills
Ability to work as part of a team required.
Must be able to demonstrate initiative and resourcefulness; have analytical ability and be able to collect and research information and use sound judgment.
Must be able to always provide consistent even tempered customer service
Must be able to work evenings, nights, weekends and holidays.
Valid Driver’s License and reliable transportation
Ability to lift up to 50 pounds with or without reasonable accommodation.
Completes all OMH requirements.
Must maintain a working telephone
Works compassionately with a diverse population
Experience navigating community programs

Nice To Haves

Bilingual (Spanish) preferred.

Responsibilities

Assist in the provision of crisis intervention services in the community for children and adults including intake, outreach visits, assessment, referral, follow-up, telephone lethality monitoring, and disposition of all persons presenting for Mobile Crisis Services.
Assist in the facilitation of stabilization of acute mental health crisis utilizing the least intrusive and restrictive alternative available to maintain safety.
Complete follow-up and facilitate linkages to needed community services and supports for both the primary customer and his/her family.
Maintain on-call availability by work issued cell phone during scheduled shifts.
Data reporting and analysis as a function of service quality improvement.
Maintain confidentiality and comply with the code of ethics.
Promote the Agency mission.
Maintains consistent professional customer service.
Job performance incorporates a strength-based, integrated service delivery model while promoting self-sufficiency.
Attend scheduled staff meetings, mandatory trainings, in-services, and other functions as required.
Provide marketing and/or educational presentations to the community, or training to other agency staff, as assigned by the Family Growth & Development Manager.
Participate in the larger team of the agency through committee structures, planning, policy development and volunteerism.
Promote positive internal and external relationships.
Other duties as assigned by supervisor.
Adhere to all policies, procedures, and protocols.
Gathers appropriate documentation and tracks outcomes.
Maintain customer files inputted into CAPTAIN
Complete required progress reports on time.
Participates in organizational committee structures as appropriate.
Participates in organizational and divisional management systems.