Crisis Continuum of Care Crisis Worker

Ada S. McKinley Community Services, Inc•Chicago, IL

2d•Onsite

About The Position

Under the supervision of a Licensed Practitioner of the Healing Arts (LPHA), the Crisis Continuum of Care Crisis Worker provides rapid, community-based behavioral health assessment, crisis intervention, stabilization, safety planning, care coordination, and linkage to ongoing behavioral health services for children, adolescents, adults, and families experiencing behavioral health crises. The Crisis Continuum of Care Crisis Worker serves within Ada S. McKinley's integrated Crisis Continuum of Care Program, delivering trauma-informed, recovery-oriented, culturally responsive, and person-centered behavioral health services in homes, schools, hospitals, emergency departments, community settings, and other approved locations. The Crisis Continuum of Care integrates Mobile Response and Stabilization Services (MRSS), the Crisis Stabilization Program (CSP), and the 590 Crisis Program into one coordinated system designed to provide immediate crisis response, stabilization, diversion from unnecessary emergency department utilization and psychiatric hospitalization, and timely linkage to ongoing behavioral health treatment. The Crisis Continuum of Care Crisis Worker functions as a flexible clinical provider across all Crisis Continuum of Care services. Staff may provide services interchangeably within Mobile Response and Stabilization Services (MRSS), the Crisis Stabilization Program (CSP), and the 590 Crisis Program based on operational needs, staffing assignments, and client needs. Employees are expected to maintain competency and proficiency in all Crisis Continuum of Care workflows, policies, and clinical practices.

Requirements

Bachelor's degree qualifying as an Illinois Mental Health Professional (MHP); QMHP preferred.
Knowledge of Illinois MRSS / 590 standards preferred.
Experience in community behavioral health crisis intervention preferred.
Valid Illinois driver's license, reliable transportation, and proof of insurance.

Responsibilities

Provide behavioral health crisis assessments utilizing the IM-CAT and other approved clinical screening tools.
Conduct suicide, homicide, violence, and behavioral health risk assessments.
Provide crisis intervention, de-escalation, stabilization, and collaborative safety planning.
Determine the least restrictive clinically appropriate level of care.
Coordinate psychiatric hospitalization and hospital diversion when appropriate.
Provide follow-up recommendations and continuity of care planning.
Respond to behavioral health crises within established response time standards.
Provide services in homes, schools, hospitals, emergency departments, and community settings.
Coordinate transitions between MRSS, Crisis Stabilization Program, 590 Crisis Program, outpatient services, and inpatient care.
Link individuals and families with behavioral health, medical, educational, housing, and community resources.
Demonstrate professionalism, flexibility, accountability, and cultural responsiveness.
Maintain HIPAA compliance and confidentiality.
Perform additional duties as assigned.
Provide services within MRSS, Crisis Stabilization Program, and the 590 Crisis Program.
Maintain competency across all Crisis Continuum of Care programs.
Complete all required program-specific training.
Adapt to changing assignments based on operational needs.
Collaborate with Team Leads, Program Manager, Director, LPHAs, Peer Support Specialists, Case Managers, Nurses, APNs, Psychiatrists, hospitals, schools, law enforcement, 988, community providers, and Managed Care Organizations.
Maintain timely and accurate electronic health record documentation.
Complete documentation within agency-established timelines.
Maintain compliance with Medicaid, IDHS, HFS, agency policy, and professional standards.
Participate in supervision, quality improvement, and required trainings.