Office Assistant - Continuum of Care

SSM Health • WI-St. Agnes Hospital Home Care & Hospice, WI

3d • Onsite

About The Position

The Office Assistant - Continuum of Care is a vital administrative partner who supports daily branch operations, patient care coordination, and the interdisciplinary care team through scheduling, record management, order processing, communication, and other essential clerical functions. This role is especially important in supporting hospice and home health services, ensuring patient information, documentation, and operational workflows are managed accurately and efficiently so caregivers can focus on delivering compassionate, high-quality care.

Requirements

• High School diploma/GED or 10 years of work experience
• One year experience

Responsibilities

• Performs duties under supervision, within well established guidelines and practical knowledge gained from experience.
• Supports clinical staff and management team with department business and patient/resident care. Greets visitors, answers/screens/routes telephone calls, files, distributes mail and performs other general clerical duties.
• May provide assistance with programs/software for staff or management team. May assemble and maintain patient/resident charts, and/or electronic health records.
• Responsible for making copies, answering phones, making appointments, and maintaining records. May need to problem solve upstream or downstream impact for patient/resident record issues.
• May be responsible for maintaining office inventory including ordering supplies. Ensures that office equipment is in good working order and requests repairs or maintenance as needed.
• Communicates with patients/residents, families, physicians and other healthcare team members about patient care according to protocol.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED