Care Continuum Partner - Medical Assistant

Schuylkill•Allentown, PA

9d•Onsite

About The Position

The Care Continuum Partner - Medical Assistant works in a regional capacity to support patients and practices collectively. The role meets patients within the organization’s physical and virtual settings and provides advanced-level partnerships to support patients outside practice walls. Working with the clinical care team, the position supports patient flow, care coordination, outreach, telehealth, referrals, authorizations, and patient use of medical record technology.

Requirements

Technical School Diploma as a Medical Assistant or Specialized Diploma as a Medical Assistant.
At least 2 years of experience interacting with patients and performing identified core Medical Assistant functions.
At least 3 years of experience working within a complex health system environment or a related field.
High degree of accuracy and attention to detail.
Ability to enhance skills through continuing education.
Ability to handle numerous tasks at the same time.
Superior customer service skills.
Working knowledge of basic computer functionality.
Effective and professional written and verbal communication skills.
Ability to maintain strict confidentiality.
Ability to adapt to changing priorities.
Critical-thinking skills and a solution-focused approach.

Nice To Haves

Associate’s Degree in Medical Assisting.
Knowledge and experience with electronic medical records and scheduling software.
Knowledge of medical terminology.
CCMA - Certified Clinical Medical Assistant - NHA - State of Pennsylvania.

Responsibilities

Participate in and support pre-visit planning with the clinical care team to help ensure smooth practice operations and patient flow.
Conduct workflows for care gap closures, referrals, and medication authorizations.
Conduct patient outreach to support care plan compliance and follow up on patient care and appointment needs.
Communicate with patients through telephone, patient portal, and other applicable virtual platforms.
Facilitate virtual rooming and virtual appointment concierge calls for telehealth appointments.
Provide clear instructions on preparing for tests and procedures, and explain what to expect according to established guidelines.
Support intake for annual well visits.
Manage visit prior authorizations and referral appointments.
Support empanelment for assigned practices.
Serve as an expert and liaison to patients and families regarding the patient portal and medical record technology.
Provide assistance and guidance as a virtual care concierge partner.