Care Continuum Partner - Medical Assistant

Lehigh Valley Health Network • Allentown, PA

1d • Onsite

About The Position

The Care Continuum Partner - Medical Assistant functions in a regional capacity, supporting patients and practices collectively. The role meets patients within physical and virtual care settings and partners with patients outside practice walls to support their care. The position works in collaboration with clinical care teams to facilitate patient flow, care coordination, outreach, and virtual care services.

Requirements

• Technical school diploma as a Medical Assistant or specialized diploma as a Medical Assistant.
• Two years of experience interacting with patients and performing identified core Medical Assistant functions.
• Three years of experience working within a complex health system environment or related field.
• High degree of accuracy and attention to detail.
• Enhances skills through continuing education.
• Ability to handle numerous tasks at the same time.
• Superior customer service skills.
• Working knowledge of basic computer functionality.
• Effective and professional written and verbal communication.
• Ability to maintain strict confidentiality.
• Ability to adapt to changing priorities.
• Critical thinking skills and a solution-focused approach.

Nice To Haves

• Associate’s Degree in Medical Assisting.
• Knowledge and experience with electronic medical records and scheduling software.
• Knowledge of medical terminology.
• CCMA - Certified Clinical Medical Assistant - NHA - State of Pennsylvania.

Responsibilities

• Participate in and support pre-visit planning with the clinical care team to support practice operations and patient flow.
• Conduct workflows for care gap closures, referral authorizations, and medication authorizations.
• Conduct patient outreach to support care-plan compliance and follow up on care and appointment needs through telephone, patient portal, and other virtual platforms where applicable.
• Facilitate virtual rooming and virtual appointment concierge calls for telehealth appointments.
• Provide clear instructions for preparing for tests and procedures and educate patients about what to expect according to established guidelines.
• Support intake for annual well visits.
• Manage visit prior authorizations and referral appointments.
• Support empanelment for assigned practices.
• Serve as an expert and liaison to patients and families for the patient portal and medical record technology, providing assistance and guidance as a virtual care concierge partner.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree