Continuum of Care (CoC) Associate

United Way of South Central Michigan•Kalamazoo, MI

1d•Hybrid

About The Position

The Continuum of Care (CoC) Associate works with the Continuum of Care for Kalamazoo County, a collaborative network coordinated by United Way of South Central Michigan to address homelessness and support equitable housing solutions. The Associate coordinates the RentAble Program, which provides financial assistance to individuals and families to help them obtain or sustain housing, and assists with technical aspects of state and federal compliance and processes. This is a grant-funded, hybrid position based out of the Kalamazoo office, with a minimum of three days in the office and occasional travel within the organization’s service area. The role includes administering RentAble applications and payments, coordinating communication and information sharing among CoC members, and assisting with grant funding processes and related data and compliance work.

Requirements

Commitment to equity, diversity, and inclusion and ability to apply anti-oppressive and anti-racist principles in the workplace.
Demonstrated experience coordinating program activities, including application intake and processing, payments, data submission, and other program administration duties; formal education such as an associate degree in business administration, nonprofit management, social work, or a related discipline may substitute for or supplement experience.
Ability to build positive, productive, long-term relationships with internal and external stakeholders.
Excellent verbal and written communication skills for communicating with diverse audiences.
Strong working knowledge of Microsoft Windows, including Word, Excel, Outlook, and PowerPoint.
Excellent organizational and time-management skills.
Ability to balance multiple projects and priorities with attention to detail and collaborate with others, including across departments.
Ability to work independently and take initiative on complex projects without significant oversight or instruction.
Ability to maintain confidentiality of sensitive information.
Ability to work successfully in a remote environment with private office space and high-speed internet.
Reliable transportation for travel within the Kalamazoo area.
For use of a personal motor vehicle, proof of insurance and a valid driver’s license are required.
Successful completion of a criminal background check.
Ability to work at a computer for extended periods, with frequent sitting, standing, and walking and occasional lifting up to 15 pounds.

Responsibilities

Contribute to an equitable, diverse, and inclusive organizational culture that centers people in solutions, processes, and functions.
Assist clients with CoC programming and funding opportunities while prioritizing dignity and transparency.
Complete RentAble Program activities, including application intake, processing, and payments.
Maintain accurate program records and ensure applications and payments are processed on time and according to established procedures.
Communicate with applicants to answer questions, request missing information, and provide application-status updates.
Facilitate communication within the CoC and prepare, distribute, and disseminate meeting minutes, agendas, and relevant information from MSHDA, HUD, and other sources.
Participate in relevant training and informational meetings offered by HUD, MSHDA, and other organizations, and share information with CoC members as applicable.
Assist the Associate Director of Grants Management – CoC with local funding application processes for HUD, MSHDA, and other funding prioritization processes.
Perform other duties as assigned.

Benefits

Medical coverage with an employer contribution of 85% toward single coverage and 70% toward dependent coverage.
Dental and vision coverage with a 90% employer contribution toward single and dependent coverage.
Employer-paid life insurance equal to two times annual salary.
Short-term and long-term disability coverage effective on the date of hire.
10% annual employer contribution to the 403(b) retirement plan, with full vesting after three years of service.
20 days of paid time off annually.
13 days of paid sick time annually.
5 paid volunteer days annually.
3 floating holidays annually.
11 paid holidays annually.