Consultant Business Systems

HSBC • Chicago, IL

3d • Remote

About The Position

Consultant Business Systems, HSBC Technology & Services (USA) Inc., Chicago, IL:
IT Service Ownership for SWIFT Alliance Gateway USA Service Owner having full responsibility for the US SWIFT Infrastructure and Products. Collaborate with key stakeholders to define the technology strategy that aligns with the business goals of the bank. Responsible for managing a small team of cross functional engineers located across Buffalo and India. Driving down costs through automation, less TOIL and efficient use of Infrastructure. Evaluating the SWIFT product and services from functional and non-functional perspective. Responsible for delivering change program as per the annual Book of Work. Collecting resource and cost estimates, establishing baseline budgets, and secure approvals from the Program Steering Committee. Tracking expenses against approved budgets and provide monthly progress reports to stakeholders. Conducting revenue projections to support business cases, identify cost savings, and optimize resource allocation. Responsible for the budget management and reporting for SWIFT Alliance Gateway USA. Identifying and managing risks, dependencies, and compliance requirements throughout the service lifecycle, ensuring all functional and regulatory standards are met. Performing periodic risk assessments, enforce HSBC’s Enterprise and Operational Risk Management Frameworks, and maintain robust control documentation. Participating in audits and implement all security and data privacy controls as per compliance standards. Leading program governance forums, project kickoff meetings, and project status updates, and facilitate cross-team collaboration. Defining and executing a detailed communication plan, including escalation protocols and risk communication. Maintaining strong working relationships with cross-functional teams, vendors, and resource managers, ensuring alignment with project goals.

Requirements

• Must have a Bachelor’s degree in Computer Engineering, Electronic Engineering or a related field and 7 years of progressive, post-baccalaureate related work experience.
• Must have 7 years of experience in: Cross border high value payment processing systems and methodologies.
• Configuring and managing SWIFT Products, including SWIFT Alliance Gateway (SAG), SWIFT Net Link (SNL), and Hardware Security Module (HSM).
• Java, IBM MQ, and WebSphere Application Server (WAS).
• Must have 5 years of experience in production support for SWIFT products.
• Must have 2 years of experience in: IT Service Ownership for Mission Critical Payment Systems, managing the safety, security, resilience, and availability of IT services.
• Backlog prioritization, escalation processes, and risk management for US SWIFT Applications.
• Vendor contract management for critical financial market utilities, specifically with SWIFT, including risk management, relationship oversight, and ongoing contract monitoring.
• Financial management for SWIFT projects, including providing resource estimates, coordinating with global teams for resource allocation, reviewing and approving timesheets, and analyzing monthly finance reports to manage budget consumption.
• Project management for SWIFT projects, including creating project plans and milestones, generating weekly status reports, tracking project RAG status, and developing remediation plans to address issues and keep projects on track.
• Jenkins and GitHub, including automating deployment processes for SWIFT services, managing software upgrades, and ensuring proper version control of software artifacts in GitHub.
• Agile methodologies and running projects in sprints using JIRA and Confluence.

Responsibilities

• IT Service Ownership for SWIFT Alliance Gateway USA Service Owner having full responsibility for the US SWIFT Infrastructure and Products.
• Collaborate with key stakeholders to define the technology strategy that aligns with the business goals of the bank.
• Responsible for managing a small team of cross functional engineers located across Buffalo and India.
• Driving down costs through automation, less TOIL and efficient use of Infrastructure.
• Evaluating the SWIFT product and services from functional and non-functional perspective.
• Responsible for delivering change program as per the annual Book of Work.
• Collecting resource and cost estimates, establishing baseline budgets, and secure approvals from the Program Steering Committee.
• Tracking expenses against approved budgets and provide monthly progress reports to stakeholders.
• Conducting revenue projections to support business cases, identify cost savings, and optimize resource allocation.
• Responsible for the budget management and reporting for SWIFT Alliance Gateway USA.
• Identifying and managing risks, dependencies, and compliance requirements throughout the service lifecycle, ensuring all functional and regulatory standards are met.
• Performing periodic risk assessments, enforce HSBC’s Enterprise and Operational Risk Management Frameworks, and maintain robust control documentation.
• Participating in audits and implement all security and data privacy controls as per compliance standards.
• Leading program governance forums, project kickoff meetings, and project status updates, and facilitate cross-team collaboration.
• Defining and executing a detailed communication plan, including escalation protocols and risk communication.
• Maintaining strong working relationships with cross-functional teams, vendors, and resource managers, ensuring alignment with project goals.

Benefits

• At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits.
• Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”).
• Additionally, HSBC offers a competitive benefits package including a robust Wellness Hub, in a welcoming, diverse, and inclusive work environment.
• You will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow.
• You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives.
• You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level