Construction Technology Technician
About The Position
The Field Support Technician is responsible for providing customer support through the performance of on-site installations, diagnosis, troubleshooting, service, and repair of on machine systems and technical customer training. The Field Support Technician is responsible for the professional installation and commissioning of Trimble 2D and 3D machine control systems and telematics on all machine types. The Field Support Technician is responsible for delivering quality technical assistance in a timely manner. Customer satisfaction is the key component of the Field Support Technician's success.
Requirements
- Two year college or vocational degree in hydraulic or mechanical engineering or equivalent.
- Demonstrated ability to troubleshoot hydraulic and electrical issues on heavy equipment machines.
- Familiarity with construction site operations using heavy equipment machine controlled systems desired.
- Experience in Arc welding is necessary
- Operation of heavy construction equipment a plus
- Must have a basic understanding of using a PC including Microsoft Office applications such as Outlook, Word, Excel and Power Point
- Strong mechanical aptitude and understanding of machine control products
- Familiarity with heavy equipment and hydraulic systems required
- Able to follow both routine and advanced procedures and to think analytically
- Ability to plan and organize work with minimal supervision
- Must demonstrates sound business judgment and decision making skills
- Requires excellent verbal, written and problem solving skills
- Experience working in a team environment required
- Ability to travel up to 50% of the time
Nice To Haves
- Operation of heavy construction equipment a plus
Responsibilities
- Primary resource in providing on machine installation, repair, and maintenance on Heavy Civil Construction technology at the customer's site or shop setting.
- Ensures the operational quality of the system by documenting post-installation tests
- Provides on-site troubleshooting as requested by the sales and technical support organizations
- Ensures that installation and other work necessary is completed on time.
- Documents and reports field activities as well as being pro-active in creating process improvements
- Drives revenue based upon performance of services for construction machine customers
- Any other duties as assigned
- Ability to travel up to 50% of the time
Benefits
- highly competitive total compensation and benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
