Construction Technology Analyst

PCL Construction•Houston, TX

1d•Onsite

About The Position

As a Construction Technology Analyst for PCL Industrial Construction Co. in Houston, Texas, you’ll have the opportunity to bridge the gap between technology and the field by supporting project teams with tools, systems, and data that improve project delivery. PCL Industrial Construction Co., part of the PCL Family of Companies (PCL), doesn’t just build projects—they build opportunities, careers and communities. They are 100% employee-owned, every employee has a stake in their success, and that shared commitment drives how they work, grow and lead in the construction industry. They are a team of builders who care deeply about what they create and who they build it with. They are not only investing in what’s next in construction, they are investing in what’s next for your career.

Requirements

Bachelor’s degree in computer technology or a related discipline.
Effective verbal and written communication skills, with the ability to communicate complex ideas and concepts clearly and concisely.
Basic problem-solving and troubleshooting skill; basic understanding of how networking, server operating systems, and virtualization work together.
Organizational and time management skills, with the ability to multitask and prioritize own work.
Ability to work under pressure and escalate as required; ability to manage multiple products and solutions simultaneously.
Ability to work effectively and collaboratively in a team environment and with employees at all levels/disciplines of the organization.
Ability to work independently and with a geographically dispersed team.
Independently conducts effective meetings in support of various projects and deliverables.
Ability to learn independently and stay current with new technologies; ability to establish and maintain effective stakeholder relationships.

Nice To Haves

Co-op/internship or relevant experience preferred.
Knowledge of change management methodologies an asset; ability to act with the required discretion when handling confidential information.

Responsibilities

First-level contact and problem resolution with hardware, software, and applications.
Resolves user-reported problems using available tools and following procedures and policies for handling support cases.
District jobsite setup and turndown, including remote support; participates in BT projects with direct guidance and direction.
Delivers technical training and other knowledge resources; administers and monitors district office and construction site server resources and technology solutions to ensure optimal operation and responds to issues.
Technology asset management and tracking; conferencing installation, configuration, and support.
Problem escalation through defined support channels; provides implementation support on corporate and regional initiatives.
Accurate and timely logging of problems, and resolutions to problems, in problem management database.
Communicates to the district the ongoing status of Business Technology initiatives and changes to existing systems and solutions.
Mobile device configuration and support.
Values and models the solution provider and profitability culture.
Other duties as required.

Benefits

Employee ownership opportunities that build long-term value
Annual discretionary performance bonuses
401(k) with company match
Industry-leading medical, dental and vision benefits
Prescription drug coverage and telemedicine services
Life, AD&D and disability insurance
Paid parental leave and family care support
HSA or FSA for healthcare, dependent care and transportation
Mental health and wellness support, including Employee Assistance Programs
Career growth pathways, leadership development and mentorship programs
Access to world-class training through PCL’s College of Construction and professional development courses
Ongoing opportunities to learn new skills, explore different roles and grow your career across sectors and regions