Construction Technology Specialist Lvl 3

RDO Equipment Co.•Billings, MT

About The Position

As a Construction Technology Specialist Level 3, you will serve as an advanced technical expert helping bring construction technology products, solutions, and workflows from concept to successful field use. You will mentor technicians, influence product direction, support customers, and help them maximize the value of technology. The role is part of RDO Equipment Co.’s Emerging Markets team, supporting customers in landfill, mining, solar, and autonomy markets. You will work with service, sales, product development, field operations, and manufacturer partners to deliver practical solutions and improve outcomes across these evolving industries.

Requirements

3–5 years of experience in construction technology, machine control, product support, field service, software implementation, technical training, or a related role.
Demonstrated experience with construction technology products, software, integrations, installation practices, and field workflows, including diagnosing and resolving complex technical issues.
Proven ability to train, mentor, and develop technicians through hands-on field support, classroom instruction, and virtual learning environments.
Excellent customer service skills and the ability to build relationships, actively listen, address concerns, and provide effective solutions.
Ability and willingness to travel 50–70%, depending on seasonal business demands.
Strong computer skills, including experience creating technical documentation, maintaining training records, and using product software applications.
Valid work authorization and ability to work in the U.S. without company sponsorship.

Responsibilities

Serve as an advanced subject matter expert on construction technology products, software, integrations, and field workflows.
Diagnose complex technical issues, validate solutions, and provide escalation support.
Participate in pilot programs, product testing, customer deployments, and rollout preparation with product development and field operations.
Coach, mentor, and develop technicians through field, classroom, virtual, and customer-facing training.
Create and maintain troubleshooting guides, job aids, training materials, best practices, and documentation.
Support product launches, software updates, deployment methods, and customer adoption initiatives; gather and communicate field feedback.
Build customer relationships, address concerns, provide timely solutions, and support successful technology deployments.
Collaborate with service, sales, and manufacturer partners to strengthen organizational capability, improve field quality, and support strategic growth initiatives.