Construction Technology Specialist Lvl 3

RDO Equipment Co.•Maple Grove, MN

8d•$80,000 - $110,000

About The Position

As a Construction Technology Specialist Level 3 on RDO Equipment Co.’s Emerging Markets team, you will serve as an advanced technical expert for construction technology products, software, integrations, and field workflows. You will diagnose complex issues, validate solutions, provide escalation support, and help customers successfully use technology in landfill, mining, solar, and autonomy applications. The role supports the development and rollout of products and solutions by partnering with product development and field operations on pilot programs, product testing, customer deployments, and launch preparation. You will coach and mentor technicians, develop documentation and training materials, support field quality and customer adoption, and collaborate with service, sales, and manufacturer partners. The position requires travel of 50–70% based on seasonal business demands. The advertised compensation is $80,000–$110,000 per year, with a guaranteed base salary plus commissions. The role includes a company truck, training and development, and a comprehensive benefits package.

Requirements

3–5 years of experience in construction technology, machine control, product support, field service, software implementation, technical training, or a related role.
Demonstrated experience with construction technology products, software, integrations, installation practices, and field workflows, including diagnosing and resolving complex technical issues.
Proven ability to train, mentor, and develop technicians through hands-on field support, classroom instruction, and virtual learning environments.
Excellent customer service skills and the ability to build relationships, actively listen, address concerns, and provide effective solutions.
Ability and willingness to travel 50–70% based on seasonal business demands.
Strong computer skills, including experience creating technical documentation, maintaining training records, and using product software applications.
Valid work authorization and ability to work in the U.S. without company sponsorship.

Responsibilities

Serve as an advanced subject matter expert on construction technology products, software, integrations, and field workflows.
Diagnose complex technical issues, validate solutions, and provide escalation support.
Partner with product development and field operations on pilot programs, product testing, customer deployments, and rollout preparation.
Deliver hands-on coaching, mentoring, and skills development to technicians through field, classroom, virtual, and customer-facing training.
Create and maintain troubleshooting guides, job aids, training materials, best practices, and documentation.
Support product launches, software updates, deployment methods, and customer adoption initiatives, while collecting and communicating field feedback.
Build customer relationships, address concerns, provide timely solutions, and support successful technology deployments.
Collaborate with service, sales, and manufacturer partners to improve organizational capability and field quality and support strategic growth initiatives.