Construction & Restoration Coordinator

SERVPRO of Hurst-Euless-Bedford•Grapevine, TX

23h•$55,000 - $70,000•Onsite

About The Position

SERVPRO Team Shaw is a rapidly growing company that has expanded significantly since 2020, now operating across multiple markets. They are a full-service provider for customers experiencing water and fire emergencies, handling everything from initial emergency services to reconstruction. The company offers opportunities for growth within various divisions and specializations. They are looking for a proactive, detail-oriented, and customer-focused individual with strong analytical and multi-tasking skills to join their team. The ideal candidate is dependable, enjoys providing superior service, and takes ownership of their work.

Requirements

2+ years of administrative or office-related experience
Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone at all times.
Polite, confident, and excellent customer service skills, including listening and questioning skills.
Ability to remain calm and professional during tense or stressful situations.
Excellent organizational skills and strong attention to detail.
Very self-motivated and goal-oriented.
Ability to multi-task.
Capability to work in a fast-paced, team-oriented office environment.
Proficiency in Microsoft Office (i.e., Outlook, Word, Excel).
Ability to learn new software.
Ability to successfully complete a background check subject to applicable law.

Nice To Haves

2+ years of insurance-related experience using Xactimate is preferred.
Experience with writing estimates, job file processes, and quality assurance a plus.
Experience in the service industry environment, specifically emergency services (water/fire restoration), a plus.

Responsibilities

Handle claim putting together job files, assimilate and validate that all documentation has been received from the field.
Put together estimates for customers and insurance through insurance software and prepare job file reports as needed.
Handle job close-outs by completing and executing job file documentation for insurance and/or customer.
Coordinate and manage any claim disputes with Insurance Carriers.
Handle insurance claims with care, ensuring customers are satisfied with Team Shaw service with no gaps in communication.
Ensure adjuster communication is constant and transparent for maximum adjuster comfort regarding claims.
Handle associated jobs to ensure integrity of the file and that the job is closed out properly and ready for invoicing.
Manage escalated customer issues, resolving complex problems, and ensuring that customers are satisfied with the resolutions.
Provide coordination and process management for the customer through their insurance claim.