Construction & Restoration Coordinator

Servpro•Grapevine, TX

9d•Onsite

About The Position

SERVPRO Team Shaw is a rapidly growing company that has expanded significantly since 2020, now operating 33 locations across major markets. They are a full-turnkey provider, handling everything from water and fire emergency services to reconstruction, including moving and storage of contents and textile cleaning. The company offers growth opportunities in various divisions and specializations. They are seeking a self-motivated, detail-oriented, and proactive individual with excellent analytical and interpersonal skills to help people through difficult situations. The ideal candidate is dependable, enjoys providing superior service, and takes ownership of their work.

Requirements

2+ years of administrative or office-related experience
2+ years of insurance-related experience using Xactimate is preferred
Experience with writing estimates, job file processes, and quality assurance a plus
Experience in the service industry environment, specifically emergency services (water/fire restoration), a plus
Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone at all times
Polite, confident, and excellent customer service skills, including listening and questioning skills
Ability to remain calm and professional during tense or stressful situations
Excellent organizational skills and strong attention to detail
Very self-motivated and goal-oriented
Ability to multi-task
Capability to work in a fast-paced, team-oriented office environment
Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
Ability to learn new software
Ability to successfully complete a background check subject to applicable law

Responsibilities

Handle Claim putting together job files assimilate and validate that all documentation has been received from the field
Put together estimates for customers and insurance through insurance software and prepare job file reports as needed
Handle job close-outs by completing and executing job file documentation for insurance and/or customer
Coordinate and manage any claim disputes with Insurance Carriers
Handle insurance claims, etc., are handled with care and ensure customers are satisfied with Team Shaw service with no gaps in communication
Ensure adjuster communication is constant and transparent for maximum adjuster comfort regarding claims
Handle associated jobs to ensure integrity of the file and that the job is closed out properly and ready for invoicing
Manage escalated customer issues, resolving complex problems, and ensuring that customers are satisfied with the resolutions
Providing coordination and process management for the customer through their insurance claim