Construction Quality Manager

Microsoft•Pecos, TX

10h•$130,900 - $303,600

About The Position

Cloud Operations + Innovation (CO+I) delivers the infrastructure powering Microsoft’s cloud platform and services worldwide. The Construction Quality Manager serves as Microsoft’s quality representative, providing oversight, verification, auditing, reporting, escalation, and governance of contractor quality programs. The role ensures contractor compliance with project requirements, drives resolution of quality risks, validates readiness for turnover, and provides leadership visibility into quality performance without assuming the contractor’s QA/QC responsibilities. The position supports quality execution across construction projects by reviewing contractor quality plans, overseeing and training project staff, leading quality-awareness efforts, participating in design and construction meetings, and collaborating with construction, quality, commissioning, procurement, design, and operations stakeholders. It conducts audits, evaluates quality metrics, reports findings, tracks QA/QC items through closure, and supports corrective and preventive actions. The role also contributes to continuous improvement and digitalization of construction quality processes, provides stakeholder training, and stays current with relevant standards and best practices. Microsoft describes its mission as empowering every person and organization to achieve more, and its culture as grounded in growth mindset, innovation, collaboration, respect, integrity, accountability, and inclusion.

Requirements

Bachelor’s degree in Construction Project Management, Architecture, Engineering, or a related field and 12+ years of related experience, or equivalent experience.
Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.

Nice To Haves

Bachelor’s degree in Construction Project Management, Architecture, Engineering, or a related field and 15+ years of related experience, or equivalent experience.
15+ years of experience working on data center projects.
Proficiency in data analytics, reporting, and construction management tools such as Power BI, Nexus, Compass Cx, Bluebeam, and BIM, with strong analytical and problem-solving skills.
Detail-oriented, with strong knowledge of construction specifications, quality standards, and installation compliance requirements.
Experience with continuous improvement methodologies such as Lean, DMAIC, Six Sigma, and change management.
Experience applying structured problem-solving tools such as RCA, FMEA, 8D, and CAPA.
Knowledge of ISO 9001 Quality Management Systems, quality auditing, and Cost of Poor Quality (COPQ) principles.
Experience developing, implementing, and managing structured quality management systems.
Professional quality certifications preferred, including USACE CQM, OSHA 30, ASQ CQE, CQA, CMQ/OE, Six Sigma Green Belt/Black Belt, ISO 9001 Lead Auditor, or equivalent.
Experience in data center, mission-critical, industrial, semiconductor, pharmaceutical, power, or oil and gas construction environments preferred.

Responsibilities

Demonstrate commitment to an Injury-Free Environment through personal actions and mentoring, and ensure the Safety program is followed.
Review the General Contractor’s Project Quality Management Plan, including QA/QC procedures and inspection and test plans.
Oversee, train, and counsel project staff to ensure consistent auditing and execution against Microsoft project quality specifications and standards.
Lead and manage quality-awareness promotions to improve the project’s quality culture and outputs.
Attend and participate in design and construction project meetings, including OAC and weekly quality meetings.
Collaborate with construction, quality, commissioning, procurement, design, and operations stakeholders in a supportive and inclusive work environment.
Identify quality issues and ensure necessary modifications are made to maintain budget, schedule, and scope and improve project delivery.
Facilitate decision-making to drive quality solutions and schedules, and manage change as required.
Execute project audits and ensure audit goals are met.
Consolidate, analyze, and regularly report audit data to ensure compliance and conformance.
Identify improvement areas and use disciplined problem-solving techniques to recommend corrective and preventive actions for non-conformances; improve process control through process capability and error-proofing.
Document, analyze, and evaluate project quality metrics and provide data-driven insights into process adherence and conformance.
Document, aggregate, and report audit results, issues, lessons learned, and corrective-action recommendations.
Prepare detailed audit reports describing non-conformances, observations, and audit outcomes.
Support entry of QA/QC items in the appropriate tool, issue a weekly QA/QC log, maintain quality metrics, and track items through closure as part of the QA/QC program.
Stay up to date with construction and quality industry standards, regulations, and best practices.
Continuously improve QA/QC procedures and protocols for region-wide change management.
Identify process-efficiency opportunities in audit and quality-control workflows, and identify defects, data inconsistencies, and other improvement areas.
Lead and/or participate in digitalizing construction processes to improve efficiency, transparency, traceability, and accountability.
Provide stakeholders with training and support on QA/QC processes, specifications, and best practices.