Construction Quality Manager

Microsoft•Pecos, TX

About The Position

Cloud Operations + Innovation (CO+I) is the team behind Microsoft's cloud platform and delivers the infrastructure that powers customers and services worldwide. The Construction Quality Manager serves as Microsoft's quality representative, providing oversight, verification, auditing, reporting, escalation, and governance of contractor quality programs. The role ensures contractor compliance with project requirements, drives resolution of quality risks, validates readiness for turnover, and provides leadership visibility into quality performance without assuming the contractor's QA/QC responsibilities. The position supports quality execution across construction projects, collaborating with delivery teams and stakeholders to improve project outcomes. It leads and participates in audits, analyzes quality performance and metrics, maintains documentation and reporting, supports QA/QC process improvements and digitalization, and provides training on quality processes and best practices.

Requirements

Bachelor's degree in Construction Project Management, Architecture, Engineering, or a related field, and 12 or more years of related experience, or equivalent experience.
Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.

Nice To Haves

Bachelor's degree in Construction Project Management, Architecture, Engineering, or a related field, and 15 or more years of related experience, or equivalent experience.
15 or more years of experience working on data center projects.
Proficiency in data analytics, reporting, and construction management tools such as Power BI, Nexus, Compass Cx, Bluebeam, and BIM, along with strong analytical and problem-solving skills.
Detail-oriented, with strong knowledge of construction specifications, quality standards, and installation compliance requirements.
Experience with continuous improvement methodologies such as Lean, DMAIC, Six Sigma, and change management.
Experience applying structured problem-solving tools such as RCA, FMEA, 8D, and CAPA.
Knowledge of ISO 9001 Quality Management Systems, quality auditing, and Cost of Poor Quality (COPQ) principles.
Experience developing, implementing, and managing structured quality management systems.
Professional quality certifications preferred, including USACE CQM, OSHA 30, ASQ CQE, CQA, CMQ/OE, Six Sigma Green Belt or Black Belt, ISO 9001 Lead Auditor, or equivalent.
Experience in data center, mission-critical, industrial, semiconductor, pharmaceutical, power, or oil and gas construction environments.

Responsibilities

Demonstrate commitment to an Injury-Free Environment through personal actions and mentoring others, and ensure the Safety program is followed.
Review the General Contractor's Project Quality Management Plan, including QA/QC procedures and inspection and test plans.
Oversee, train, and counsel project staff to promote consistent auditing and execution against Microsoft's project quality specifications and standards.
Lead and manage quality-awareness promotions to enhance the project's quality culture and outputs.
Attend and participate in design and construction project meetings, including OAC and weekly quality meetings.
Collaborate with construction, quality, commissioning, procurement, design, and operations stakeholders to foster a supportive and inclusive work environment.
Identify quality issues and ensure necessary modifications are made to support budget, schedule, scope, and improved project delivery.
Facilitate decision-making to drive quality solutions and schedules, and manage change as required.
Execute project audits and ensure audit goals are met.
Consolidate, analyze, and regularly report key audit data to ensure compliance and conformance.
Identify improvement areas and use disciplined problem-solving techniques to recommend corrective and preventive actions for non-conformances.
Improve process control through increased process capability and error-proofing.
Document, analyze, and evaluate project quality metrics and provide data-driven insights on process adherence and conformance.
Document, aggregate, and report audit results, issues, lessons learned, and corrective-action recommendations.
Prepare clear, accessible audit reports summarizing non-conformances, observations, and audit outcomes.
Support entry of QA/QC items in the appropriate tool, issue a weekly QA/QC log, maintain quality metrics, and track QA/QC items through closure.
Stay current with industry standards, regulations, and best practices related to construction and quality.
Continuously improve QA/QC procedures and protocols for region-wide change management.
Identify opportunities to improve efficiency in audit and quality-control workflows.
Identify defects and data inconsistencies, and areas for improvement, to support consistent quality delivery.
Lead or participate in digitalizing construction-related processes to improve efficiency, transparency, traceability, and accountability.
Provide training and support to stakeholders on QA/QC processes, specifications, and best practices.