About The Position

Infinity Replacement is Marvin’s dedicated window and door replacement business. It delivers premium fiberglass products through personalized in-home consultations and professional installation. Project Managers represent Infinity Replacement at job sites and advocate for customers, overseeing an exceptional installation experience from final measurements through post-installation walkthroughs. They uphold quality standards and ensure project details are addressed before, during, and after installation. The role involves conducting final measurements, providing installation solutions that meet customer expectations, and adapting production specifications to site conditions. Project Managers communicate job-specific requirements to installation crews, assist installation partners throughout projects, allocate materials, job-cost labor, and resolve project or customer issues. At completion, they conduct homeowner walkthroughs, demonstrate window and door operation, complete the Zero-Defect checklist, deliver a customer gift bag, and document and follow up on outstanding work. The company provides a vehicle, essential tools, a cell phone, and other resources needed for the job. The compensation range is $85,000–$95,000, based on experience.

Requirements

  • Proven experience working directly with customers and homeowners.
  • Strong problem-solving skills.
  • Solid understanding of construction documents, methods, and installation techniques.
  • Versatility, flexibility, and a positive attitude in a fast-paced, evolving environment.
  • High school diploma or equivalent.
  • Valid driver’s license with a clean driving record.
  • Ability to lift, push/pull, and carry up to 40 lbs; stand for at least 6 hours per day; and climb ladders and stairs.

Nice To Haves

  • Construction experience, especially in home improvement or window replacement.
  • Experience measuring and installing replacement windows.

Responsibilities

  • Conduct final measurements for windows and doors.
  • Provide installation solutions aligned with customer expectations and adapt production specifications to site conditions.
  • Introduce yourself and the installation team to homeowners, set expectations, and confirm the timing of the job completion walkthrough.
  • Communicate job-specific details to installation crews so they are prepared for unique project requirements.
  • Assist installation partners with questions and concerns throughout the project lifecycle.
  • Allocate appropriate materials and accurately job-cost labor rates.
  • Resolve project and customer issues efficiently, professionally, and with integrity.
  • Conduct job completion walkthroughs with homeowners.
  • Demonstrate window and door operation during walkthroughs.
  • Complete the Zero-Defect checklist.
  • Deliver the customer gift bag.
  • Document and follow up on outstanding work.

Benefits

  • Health insurance
  • Paid holidays
  • Paid parental leave
  • 401(k) retirement savings match
  • $300 annual wellbeing account
  • Better Living Day, a paid day off
  • Annual profit sharing
  • Organized volunteer opportunities through Giving at Marvin
  • Brighter Days Fund financial support during personal hardships
  • Company vehicle, essential tools, and a cell phone
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