Construction Manager

Great Day Improvements: A Family of Brands•New Berlin, WI

2d•Onsite

About The Position

As an Installation Manager, you are responsible for leading, monitoring, coaching, and holding your division team accountable in the successful execution and attainment of operational goals (customer experience, revenue, cost of goods, accounts receivable, product service, recruiting) within our core exterior home improvement products (windows, sunrooms, doors, siding). The division team under your responsibility includes but is not limited to: Installation Supervisors, Service/Measure Technicians, Production Specialist, Employee and SubContractor Installers. This role will require early starting times and can sometimes include working Saturdays. Champion Window is a national 60-year-old company that designs, builds, installs & guarantees its products. Working at Champion is more than just a job; it's an inspiring career that helps make families' homes safer, healthier, more attractive, and energy efficient.

Requirements

Associate’s degree in a related field or equivalent experience
2-5 years of relevant experience, preferably in the construction/remodeling industry
Ability to supervise and train others and create and organize schedules
Creative and practical problem-solving/critical-thinking skills
Excellent written and verbal communication skills
Computer software competencies (MS Office 365)
Valid DL and clean driving record

Responsibilities

Monitor and manage key business reports, dashboards, and key performance indicators including Uninstall Reporting, AR, WIP, COGs, Service Reporting, Stage Payments, and Cycle Times. Execute and maintain company policies and procedures.
Proactively manage customer satisfaction and resolve customer concerns. Provide regular and systematic customer updates regarding sales/measure to product ordered/received/time to schedule, product service, and post-installation follow-up. Respond within 24 hours to customer inquiries including assigned tasks, emails, and phone calls. Personally visit customers that have filed Guild Quality/BBB/AG Complaints and resolve concerns quickly with Regional Manager/Regional Operations Manager’s input and/or approval.
Monitor and manage COGs, inventory, accruals, job costing, all invoicing, and big box store purchases. Verify cost of labor and material for employees and subcontractors to achieve division profitability expectations within each product.
Coach and foster teamwork, accountability, and trust within the operations team. Build positive collaboration among operations, sales, and centralized teams. Recognize employee excellence and celebrate goal achievements. Identify underperformers, hold accountability, and implement training as required.
Be responsible and accountable for division capacity, forecasting, revenue, and service. Ensure staffing and training to achieve measure, installation, and service requirements and objectives. Accurately forecast by timely ordering, scheduling, updating system information, warehouse inventory, and managing factory expected ship dates. Follow company installation revenue policies to achieve 100% completion, 100% payment, COC received, and customer post-installation communication.