Construction & Maintenance Applications Analyst

City of Tacoma•Tacoma, WA

About The Position

Join our Transmission & Distribution Construction & Maintenance (C&M) team and play a pivotal role in optimizing our field operations through technology and process improvement. This critical position facilitates and coordinates C&M technology projects, serving as the primary bridge between C&M operational needs and the City's enterprise IT functions. You’ll be instrumental in leveraging technology to enhance efficiency, measure work execution, and ensure the responsible use of our $63M biennial O&M budget and support for our $83M capital program. If you're passionate about using technical expertise to drive continuous improvement in a vital public service, we want to hear from you!

Requirements

Bachelor's degree public or business administration, information technology or directly related field
2 years of analytical and/or functional analyst, user support or database maintenance work in area related to assignment
Relevant education and experience may substitute for one another on a year-for-year basis

Responsibilities

Facilitate and coordinate C&M technology projects, from inception through deployment.
Serve as the key liaison to the City's enterprise IT functions, translating business needs into technical requirements.
Plan and coordinate testing processes and user resources to ensure successful technology implementation.
Participate on city-wide or cross-departmental technology committees to advocate for C&M needs.
Lead the effort for Line, Wire, and HFC technology process integration improvements.
Provide technical expertise and consulting to C&M users and management on operational technology application usage and continuous improvement.
Act as the first line of application support for C&M field users.
Maintain and provide expert support for key applications, including: Accela Mobile Work Force Management (MWFM) for crews and dispatchers, Nintex forms for Outage Coordination (Scheduled Commercial, Residential, and Cross-Functional), C&M key issuing board, Locate data pipeline to 811.
Collaborate with managerial C&M staff to create essential work products, policies, procedures, plans, and/or programs.
Ensure business processes align with application capabilities, recommending process changes or application adjustments as needed.
Identify business issues in collaboration with C&M leadership and users, and recommend appropriate technology solutions.
Serve as the C&M Continuous Improvement champion and facilitator.
Provide technical expertise and consulting to C&M management on report development.
Create, maintain, and provide regular reports to C&M leadership to help measure and improve execution, including: Labor hours and labor type reports, Work Orders queued, in process, and completed.