Applications Analyst

Dart Bank•Mason, MI

1d•Hybrid

About The Position

Primarily responsible for the installation, improvement and support of the Bank’s core applications and systems integrations. Our IT Applications Analyst is responsible for ensuring that all phases of their assigned projects/cases are completed successfully and according to agree upon timeliness.

Requirements

High school or equivalent degree required.
Minimum of 5 years of bank experience
Familiar with various Operating systems (MS, OS/400) and Microsoft applications.
Experience with Core Banking Applications or other front-line support.
Knowledge of banking processes and functions is required.
Knowledge of Jack Henry products, including Cognos is required.
Must be able to manage multiple priorities in a fast-paced environment.
Proficiency with data gathering analysis and solution development.
Strong ethics, reliability, and good judgment.
Accuracy, attention to details, organizational skills, analytical skills, problem solving, good time management and excellent follow-up skills.
Strong verbal and written communication are required.
Leadership and decision-making skills with the ability to build rapport with internal teams and vendors.
Proficiency with Microsoft Office is required.
Self-motivated and able to work independently.
Aptitude for banking-related technologies.
Strong customer service mindset.
Willingness and ability to learn new tools and technologies.

Nice To Haves

iSeries knowledge is beneficial and preferred.
Jack Henry application knowledge is preferred.
Project management experience is a plus.

Responsibilities

Perform Business Analytics function to evaluate and recommend process improvements for responsible applications.
Proactively lead related application upgrades, projects, releases and replacements with the supervision of the AVP/Technology Services Manager (where necessary).
Oversee the software update/patch process.
Act as a liaison between Bank departments, IT teams, and third-party application providers.
Maintain relationships with vendors and work with vendors to address items related to the vendors.
Responsible for the upkeep, configuration, and reliable operation of various business applications.
Provide support and training of business applications to bank-wide staff.
Maintain solid working knowledge of the functionality of existing applications and systems.
Review vendor publications and release notes and determine appropriate distribution, implementation, testing and training requirements.
Maintain and provide follow-up support and troubleshooting services for new and existing applications with other vendors and/or other IT teams.
Take ownership of application issues and recruits appropriate resources to facilitate resolution.
Provide support for migrations, updates, and fixes as needed.
Manage enhancement requests submitted by Bank business units.
Monitor and maintain security administration in compliance with bank procedures.
Develop and maintain training material for new and existing applications as needed.
Understand and agree to abide by the policies and procedures of Dart Bank.
Demonstrate courteous, pleasant, self-motivated, and dependable behavior.
Maintain a professional environment in both appearance and conduct.
Use the Banks Help Desk ticketing system, to manage cases and assist IT Helpdesk Specialists if needed.
Cognos leader to author and maintain reporting and scheduling.
Adheres to all Federal and State laws and regulations, including the Bank Secrecy Act.
Other duties as assigned.