Construction Client Manager, Virginia
About The Position
Doxel is transforming the $15T Construction Industry by bringing computer vision and AI to construction, providing real-time visibility into progress, risk, and execution. Our platform is trusted by industry leaders and helps customers deliver projects ahead of schedule with significant savings. We are backed by Insight Partners and Andreessen Horowitz and are looking for driven individuals to join our rapidly growing team. The Construction Client Manager role involves working directly with leading General Contractors and owners, leveraging construction experience to guide technology adoption in the field. The primary goal is to build strong relationships, maximize customer usage, adoption, and value, and help customers succeed.
Requirements
- 5+ years in the commercial construction industry as a project engineer, project manager, scheduler, superintendent, and/or project controls
- Knowledge of processes and procedures followed by General Contractors
- Comfortable with modern technology for managing and communicating with customers
- Proactive and self-motivated
- High aptitude and willingness to continually learn new technologies
- Adaptable to various work settings and strong personal initiative to execute with minimal oversight
- Experience operating in ambiguity, wearing many different hats day to day
- Willingness to be a part of the solution, no matter where the challenge is coming from
- Weekly travel, up to 50% to jobsites to build rapport and drive results with customers
Nice To Haves
- Become the subject matter expert on Doxel’s technology capabilities and partner directly with Doxel’s strategic customers’ key stakeholders and field teams to demonstrate and prove the impact of Doxel’s products and services
- Work directly with VPs of construction all the way down to entry level project engineers to show the value of Doxel’s capabilities
- Enable customers to effectively utilize Doxel’s robust dataset to drive efficiencies and ask the right questions of their teams
- Conduct site visits, trainings, and discovery with our customers’ field teams at the largest commercial construction projects in the US and world
Responsibilities
- Work as a trusted advisor to Doxel’s strategic customers driving impact and success at all times
- Act as a subject matter expert on Doxel’s products and help drive the construction industry forward
- Share best practices and guide customers through technology adoption to improve efficiency and help the industry evolve
- Lead Monthly and Quarterly Business Reviews with executive stakeholders
- Document feature requests, validate minor bugs, and escalate technical requests to the engineering leads as needed
- Gather feedback from customers and identify trends, pain points, and areas of friction
- Build out best practices/FAQs to most effectively and consistently help our customers
- Escalate and triage any high-priority customer situations
- Foster universal adoption of the Doxel platform
- Live our Company Core Values: Take Ownership, Be Decisive, Be Humble, Have Empathy, and operate with Intellectual Honesty
- Work directly with the best team in the industry!
Benefits
- Competitive Base Salary + Equity Package
- Comprehensive Health Insurance (Medical, Dental, Vision)
- Home office setup stipend
- Monthly allowance for cell phone and internet
- Flexible PTO, generous company holiday policy, and unlimited sick days
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
