Construction Client Manager, Virginia

Doxel•Richmond, VA

33d•Remote

About The Position

Doxel brings computer vision and AI to construction, giving teams real-time visibility into progress, risk, and execution. Our platform is trusted by industry leaders and is used every day to support better decisions and faster delivery. We are looking for a Construction Client Manager to join our team, working directly with and learning from the largest and best General Contractors and most advanced owners in the world. You will use your construction experience to guide technology adoption in the field to help push the Construction industry forward. Most of all, you will build strong relationships to help customers win, from the users closest to the ground to the VPs of Construction responsible for billions of dollars of capital expenditure. You will be tasked with maximizing customer usage, adoption, and value.

Requirements

5+ years in the commercial construction industry as a project engineer, project manager, scheduler, superintendent, and/or project controls
Knowledge of processes and procedures followed by General Contractors
Comfortable with modern technology for managing and communicating with customers
Proactive and self-motivated
High aptitude and willingness to continually learn new technologies
Adaptable to various work settings and strong personal initiative to execute with minimal oversight
Experience operating in ambiguity, wearing many different hats day to day
Willingness to be a part of the solution, no matter where the challenge is coming from
Weekly travel, up to 50% to jobsites to build rapport and drive results with customers

Responsibilities

Act as a trusted advisor to Doxel’s strategic customers driving impact and success at all times
Act as a subject matter expert on Doxel’s products and help drive the construction industry forward
Share best practices and guide customers through technology adoption to improve efficiency and help the industry evolve
Lead Monthly and Quarterly Business Reviews with executive stakeholders
Document feature requests, validate minor bugs, and escalate technical requests to the engineering leads as needed
Gather feedback from customers and identify trends, pain points, and areas of friction
Build out best practices/FAQs to most effectively and consistently help our customers
Escalate and triage any high-priority customer situations
Foster universal adoption of the Doxel platform
Live our Company Core Values: Take Ownership, Be Decisive, Be Humble, Have Empathy, and operate with Intellectual Honesty
Work directly with the best team in the industry!
Become the subject matter expert on Doxel’s technology capabilities and partner directly with Doxel’s strategic customers’ key stakeholders and field teams to demonstrate and prove the impact of Doxel’s products and services
Work directly with VPs of construction all the way down to entry level project engineers to show the value of Doxel’s capabilities
Enable customers to effectively utilize Doxel’s robust dataset to drive efficiencies and ask the right questions of their teams
Conduct site visits, trainings, and discovery with our customers’ field teams at the largest commercial construction projects in the US and world