Consortium Partnerships Success Manager

Aidoc

3d • Remote

About The Position

Aidoc is seeking a Principal Customer Success Manager to build strategic partnerships with influential health systems and help them achieve measurable success with Aidoc’s healthcare AI platform. The role leads a portfolio of strategic enterprise customers, aligns AI strategy with business and clinical goals, and works with executives to set shared visions, success metrics, and long-term plans. The position coordinates governance and planning, partners across Customer Success, Sales, Product, and Delivery, and supports renewals and account expansion through demonstrated value. It also represents customer perspectives internally and mentors Customer Success Managers working with its accounts.

Requirements

• 7+ years of experience in Customer Success, Strategic Account Management, or Consulting, leading enterprise healthcare or SaaS partnerships in fast-growing environments.
• Proven success managing complex, multi-million-dollar accounts in healthcare technology or enterprise software.
• Exceptional communication and relationship-building skills, including the ability to confidently engage and influence C-suite stakeholders.
• Strong ability to connect technology adoption with tangible business outcomes and ROI.
• Track record of driving cross-functional collaboration across Product, Sales, and Delivery teams.
• History of achieving renewal, adoption, and expansion success within strategic enterprise accounts.
• Bachelor’s degree required.

Nice To Haves

• Advanced degree such as an MBA, MHA, or MPH.

Responsibilities

• Lead a portfolio of strategic enterprise customers, typically representing $15M+ ARR across 3–6 accounts, and align their AI strategy with business and clinical goals.
• Develop trusted relationships with C-suite leaders and ensure shared vision, success metrics, and long-term alignment.
• Orchestrate governance and planning structures, including QBRs, Executive Steering Committees, and annual roadmap sessions.
• Partner with regional Customer Success Managers, Sales, Product, and Delivery teams to support execution and measurable outcomes across sites and workflows.
• Collaborate with Regional Account Directors to secure renewals and identify expansion opportunities through demonstrated ROI and strategic partnerships.
• Champion customer perspectives across Product, Marketing, and Leadership so field insights inform Aidoc’s innovation roadmap.
• Mentor Customer Success Managers engaged in the accounts, sharing best practices in strategic planning, executive engagement, and value realization.

Benefits

• Medical, dental, and vision benefits.
• Stock options for all full-time employees.
• Flexible time off without vacation accrual limits, coordinated with the manager and team to maintain business continuity and meet project goals.
• 401(k) plan with company match.
• Life insurance.
• Long- and short-term disability insurance.
• Opportunity to directly improve medical care and impact patient outcomes.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal