Consignment Sales & Customer Experience Manager

Breakthru Beverage Group•Toronto, ON

12d

About The Position

Breakthru Beverage Canada (BBC) is the leading Sales Broker in the Canadian marketplace representing suppliers such as Diageo, Brown-Forman, Pump House and Lucas Bols. At BBC, we put a premium on building a strong team culture and we measure success through the daily practice of our Breakthru values. With this foundation in place, we continue to evolve and grow our business using the most effective sales tools to give our people and brands the best opportunity to win in all channels. As the Ontario Consignment Sales and Customer Experience Manager you will be responsible for managing the portfolio of suppliers such as Mollydooker, Henschke and Bastianich, delivering an exceptional overall customer experience and strategic coverage of On-premise outlets in Ontario. Additionally, you will be responsible for growing our private buyer customer base, delivering the annual operating plan for the consignment channel, driving volume and growing net sales value. Lead, coach, motivate and develop team capabilities. Breakthru Beverage is a family-owned and operated company with operations across the U.S. and Canada, and more than $8 billion in annual sales driven by a team of 10,000 associates. We deliver world-renowned brands to the doorsteps of North America’s retail, bar and restaurant businesses. Breakthru Beverage Canada is committed to providing equal opportunity and accessibility in its recruitment process. If you are selected for further consideration and require accommodation to participate in this recruitment process, please advise your Talent Acquisition Representative. We’re driven to be the industry leader in every way, including how we treat our associates. Which is why we’ve built a people-centric, relationship-driven culture designed to maximize career advancement, a sense of belonging, and wellness. Focused on enhancing every aspect and phase of your career, the Breakthru experience includes our commitment to your growth, belonging, and wellness.

Requirements

Bachelor’s Degree required
5-6 years’ experience in a similar role
Wine & Spirit Education Trust (WSET) Certification
Excellent organizational and communication skills (written and verbal)
Strong sales background with solid understanding of company selling procedure
Knowledge of customer service and logistics operations
Demonstrate sound judgment and problem-solving skills
Excellent leadership capabilities with strong presentation and interpersonal skills
Strong organizational and multi-tasking capabilities
Proficient in MS Office
Track record in coaching, people management and team development
Capable of seeking out new ideas, exhibit initiative and be proactive
Managing complex customer relationships
Strong competitive intelligence within the marketplace
Excellent Negotiation and Persuasive Selling Skills
Knowledge of Liquor Board Regulations, market trends and competition is critical
Relevant cross-functional experience (finance, operations, IT, HR, project management, etc)

Responsibilities

Achievement of annual operating plan for the Ontario consignment channel.
Set customer service strategy and liaise with internal inbound logistics/planning contacts to ensure consistent supply is maintained supporting the executional plans
Responsible for recommendation of portfolio and product mix in order to maximize growth potential.
Key stakeholder in owning ON commercial performance updates for supplier business reviews
Train, support with coaching of wider sales team, lead and motivate direct reports to deliver maximum impact in the market
Lead direct reports effectively by clearly communicating roles and responsibilities, expectations and deliverables
Managing Territory Coverage Plan to ensure excellent execution around time management and utilization of resources
Ongoing training of Sales Managers through continued instruction during regularly scheduled in-field accompaniment, market surveys and observance of sales teams meetings.
Ensures all tools are in place to support attainment of goals and objectives
Develop and maintain strong relationships with customer base
Provide on-going and current assessments of the results of plans by channel, key account and individual customer
Ensure distribution of brands in key purchasing areas within accounts
Grow distribution of brands into existing accounts, including new products, and new sizes of existing products.
Prospects, quantifies and qualifies all new accounts visited to determine potential fit with brand portfolio
Assign goals by individual and assess progress by territory/account for distribution, volume, profit, and sell-through execution.
Obtain and communicate updated market competitive information.
Other duties, as assigned by the jobholder’s supervisor, may also be required.