Manager, Sales & Customer Experience

Slate Auto

1d•Hybrid

About The Position

At Slate, we’re building safe, reliable vehicles that people can afford, personalize and love—and doing it here in the USA as part of our commitment to reindustrialization. The spirit of DIY and customization runs throughout every element of a Slate, because people should have control over how their trucks look, feel, and represent them. Slate is looking for an enthusiastic, organized, and hard-working Manager, Sales & Customer Experience to join our growing online and in-person customer-facing sales team. This is an exciting opportunity to join a startup company and shape its future. As a supervisory member of the team, you will act as the authentic voice of Slate and lead your front-line Slate Agents, delighting customers and driving sales conversions. You will be an active participant in customers’ sales journeys, leading by example on the phone and in-person, modeling what good looks like, and holding your team accountable to your high standards. The ideal candidate owns outcomes, sweats the details, and genuinely cares about the people on their team and the customers they serve.

Requirements

8+ years of proven experience in Sales or Customer Service roles.
2+ years in a supervisory or management role, with a track record of developing people and driving team performance.
Strong e-commerce fluency and comfort working across digital tools, CRM platforms, and online sales channels.
Exceptional communication skills – written, verbal, and in the moment. Able to discuss technical and non-technical topics with equal ease.
Highly responsive.
A natural coach who gives feedback directly, consistently, and constructively – in real time and in formal settings.
Integrity, transparency, and accountability – you hold yourself to the same standard you hold your team, and you're not afraid to admit when you're wrong.
Resilient to change and thrives in ambiguity – comfortable making decisions without full information and building process where none exists.

Nice To Haves

Bachelor’s or Associate’s degree is preferred, but not required given relevant and commensurate professional experience.
EV knowledge and ownership experience strongly preferred.
High-volume retail experience strongly preferred.
Experience with auto transactions is a plus, including financing, registration, and trade-ins.

Responsibilities

Model the Standard: Show up as the example – engaging customers directly across all channels, demonstrating what great looks like in every interaction, and setting the bar your team measures themselves against.
Sell Slate: Own the team's pipeline and conversion performance. You are accountable for results – yours and your team's, from first contact through delivery.
Lead and Develop: Coach, mentor, and hold your Slate Agents accountable to a high standard. Identify what each person needs to grow and make it happen.
Make Calls in the Moment: Act as the decision-maker on escalated customer issues, resolving them quickly and using them as coaching opportunities for the team.
Drive the Operation: Keep the pipeline clean, the CRM accurate, and the team organized. Own team goals and report on performance with clarity.
Act and Learn: Bring an entrepreneurial mindset to problem-solving – working across internal teams to resolve friction points and feeding what you learn back into how the team operates.

Benefits

Team Slate fosters a culture of excellence, innovation, and mutual respect, and is motivated by shared principles.
Safety First
Delight Customers
One Team
Relentless Improvement
Fast, Frugal and Scrappy
Respectful Collaboration
Positive Legacy
Equal Employment Opportunity and Affirmative Action employer.
Committed to providing reasonable accommodation for qualified individuals with disabilities in our job application procedures.