ConnectWise PSA Admin

Cyber Advisors•Maple Grove, MN

1d•$80,000 - $100,000

About The Position

Cyber Advisors has received multiple Top Companies to Work For awards from both Twin Cities Magazine and the Star Tribune. Come join a team that solves a wide array of technology tasks, builds individual skill sets, and has a good time doing it! We are looking to add a ConnectWise PSA Admin to our team. Cyber Advisors provides employees opportunities for growth and learning while servicing a dynamic customer base. Our customers depend on us as their technology consultants, and you will be expected to play a major role in our growth and success. You will also build your own skill set as you are exposed to a wide range of applications, environments, and platforms. We believe a healthy work-life balance is paramount to the success of our team. Position Summary The ConnectWise PSA Admin administers information systems that are used in the operation of the Managed Services Department, including Support Solutions such as ConnectWise PSA, RMM solutions, KB management, and their integrations. The Business Systems Engineer is expected to be comfortable administering services that interact with and rely on Microsoft Modern Work and Azure Systems Administration for selected existing clients.

Requirements

High School diploma or GED required
Extensive process management experience with ConnectWise PSA.
Extensive systems administration experience with RMM tools
Database administration
Experience with automation
Use of machine learning and artificial intelligence
Broad knowledge of business information systems and business computing environments across both on-premise and cloud infrastructure
Understanding of role-based access controls and least-privilege security principles
Knowledge of LAN and WAN networking fundamentals, including DNS and DHCP
Knowledge of server administration, including backup and disaster recovery principles
Knowledge of client/server application management
Knowledge of Microsoft Active Directory, Azure Active Directory, and SQL fundamentals
Knowledge of end-user device management, including Microsoft Windows, Apple Mac, iOS, and Android platforms
Possess strong analytical and problem-solving skills
Strong ability to recognize patterns
Strong ability to analyze data, identify problems, define issues, recommend and implement solutions, and incorporate feedback loops
Ability to generate and maintain system documentation
Ability to incorporate input from a large team into work product
Must be able to pass a criminal background check and drug screen.

Nice To Haves

2yr or 4yr degree in Computer Science or a related field preferred
Relevant certifications, particularly those related to Systems Administration, Automation, Database Administration, Artificial Intelligence, ITIL, PSA administration, or RMM will be given extra consideration.

Responsibilities

Perform day-to-day management of ConnectWise PSA and other service management platforms, including configuring users, service boards, and workflow rules
Migrate and integrate systems acquired through M&A activities
Support cross-departmental integration of PSA with CRM, ERP, and other systems
Develop and maintain SME-level knowledge and awareness of ConnectWise PSA and other Professional Services Automation systems to support executive decision-making
Perform day-to-day management of NinjaRMM and other remote support systems, including configuration of ticket generation for alert conditions, patch management, and software deployment
Actively gather feedback from technical staff to develop condition-based and form-based scripts to automate remediations and improve support technician effectiveness
Improve CA's operational effectiveness by investigating and implementing integrations for support, sales, and finance
Collaborate with team members to drive additional integration opportunities
Improve CA's organizational capabilities by identifying opportunities to automate support and business processes
Develop and maintain documentation of standard business procedures and configurations
Explore and insert AI with safeguards into business tools
Perform other duties as necessary or assigned