Connectivity Support Representative

McKesson•Richmond, TX

3d•$25 - $42

About The Position

The Connectivity Support Representative responds to customer inquiries and issues related to third-party connectivity through phone, email, and chat. The role diagnoses and troubleshoots connectivity problems, including EDI and cXML, and guides customers through steps to resolve them. The representative works with internal IT and engineering teams on complex issues, tracks customer cases and resolutions in the ticketing system, and contributes product feedback and support materials. The position also requires staying current on technology and product updates and participating in ongoing training. McKesson Medical-Surgical (MMS), a McKesson subsidiary and publicly reported segment, distributes medical-surgical supplies, pharmaceuticals, diagnostic equipment, and related solutions to healthcare settings outside traditional hospitals. The position offers a base pay range of $25.06–$41.76, with other compensation such as an annual bonus or long-term incentives potentially available. Benefits include health, dental, and vision insurance, paid time off and holidays, and opportunities for professional development and career advancement.

Requirements

High school diploma or equivalent.
At least one year of professional experience in technical support or customer service.
Strong understanding of networking concepts, including EDI and cXML.
Excellent verbal and written communication skills.
Ability to work independently and as part of a team.
Strong analytical and problem-solving skills.
Customer-focused approach and a friendly, professional demeanor.
Ability to manage multiple tasks and prioritize effectively.
Ability to work in a fast-paced environment.
Availability to work flexible hours, including evenings and weekends, if required.

Nice To Haves

A degree in IT or a related field.
Experience in a connectivity or telecommunications environment.

Responsibilities

Respond to customer inquiries and third-party connectivity issues by phone, email, and chat in a timely, professional manner.
Diagnose and troubleshoot connectivity problems, including EDI and cXML.
Guide customers through step-by-step solutions to resolve connectivity problems.
Collaborate with internal IT and engineering teams to resolve complex issues.
Document and track customer issues, resolutions, and follow-up actions in the ticketing system.
Provide feedback and recommendations for product and service improvements based on customer interactions.
Stay updated on technology trends and product updates to provide informed customer assistance.
Assist in developing and maintaining knowledge base articles and support materials.
Participate in ongoing training to enhance technical skills and service delivery.