Connections Site Director

Crossroads Church (Cincinnati, OH)•Cleves, OH

About The Position

The Connections Site Director leads staff and volunteers, builds teams, and implements systems that make Crossroads at the assigned site an easy place to belong. The role creates warm, welcoming environments and excellent first impressions, and connects weekend experiences to deeper community and personal life change. The Director develops high-capacity volunteer leaders, supports excellent guest and volunteer experiences, and champions pathways that help people progress from first visit to active engagement as Christ-followers. Crossroads Church is a growing, multi-site, interdenominational church with sites in Ohio and Kentucky, plans to expand to additional cities, and an online presence serving people beyond the areas of its physical sites. The church describes its mission as sharing the story of Jesus’ redemption and seeks to build a community in which people of all nations, tribes, and tongues worship and work together.

Requirements

High school diploma or GED.
Proven ability to recruit, develop, and multiply high-capacity leaders and volunteer teams.
Strong relationship-building and networking skills.
Excellent oral and written communication skills.
Strong organizational skills and proactive problem-solving ability.
Self-motivated and detail-oriented, with the ability to manage multiple priorities in a fast-paced environment.
Ability to perform effectively under pressure and strict time constraints.
Initiative to understand departmental objectives and adapt to a changing, fluid environment.
Strong leadership skills, including the ability to develop leaders and build volunteer teams.
Ability to lift 25–50 pounds, walk up to 5 miles as duties require, and walk or stand for long periods.
Ability to work a flexible schedule that includes Sundays, weekdays, evenings, and high-impact events.
Commitment to Crossroads’ mission and staff expectations, including using the Bible as the ultimate standard of truth, practicing spiritual disciplines, tithing, and pursuing personal purity.
Availability for high-impact events outside a normal schedule, all-staff meetings, day of solitude, offsites, and other organizational activities as needed.
Clear, direct, and honest communication, including under stress, with a sustained positive attitude and demeanor.
Ability to envision, energize, and enable others to operate at full potential; work independently and collaboratively; take ownership of mistakes; pursue learning; and balance competing priorities as needs change.

Nice To Haves

Experience leading large teams and events.

Responsibilities

Recruit, train, and coach volunteer leaders to reproduce themselves and multiply healthy teams.
Build a thriving volunteer culture in which people feel valued, cared for, and challenged to grow.
Lead execution through planning and preparation, and identify opportunities to advance Crossroads’ mission.
Identify ongoing improvement opportunities and partner with other ministries to implement changes.
Promote engagement across initiatives by ensuring each site has onramps for people to get involved in the church.
Oversee teams responsible for first impressions and relational environments, including Welcome, Auditorium, Parking, Coffee, Engagement (New to Crossroads/Welcome Center), Volunteer Host, Volunteer Follow Up, and Volunteer 101.
Ensure every guest feels seen, welcomed, and invited into the community.
Develop and refine training systems, best practices, and brand standards to ensure consistency and excellence across teams.
Collaborate with site staff and central services to streamline processes and support ministry goals.
Cast vision to volunteers so they understand how their tasks fit into the broader Crossroads vision.
Manage a large budget.