Connection Center RN

CommonSpirit Health • Omaha, NE

15h • Remote

About The Position

The Connection Center Virtual RN works at the Virtual Resource Center, using telephone and computer interactions to facilitate inbound and outbound communications with hospitals, patients, providers, and consumers. The position is remote, but applicants must live within the Omaha Metro or Council Bluffs area; out-of-state applications will not be accepted.

The RN performs telephone triage for patients reporting certain symptoms, uses the nursing process to collect data, and provides information within CHI Health-approved protocols. The role also includes handling calls from patients, pharmacies, and other healthcare entities; notifying patients about reviewed lab and imaging results according to protocols; resolving consumer concerns or connecting them with appropriate resources; and following medication refill protocols. The RN is expected to meet quality benchmarks for accuracy in patient account information and nursing documentation, and to adhere to established schedules that support call-center metrics.

Requirements

• Current Registered Nurse (RN) license that allows practice in the state.
• Graduate of an accredited nursing program.
• Basic Life Support (BLS) certification from the American Heart Association.
• Must live within the Omaha Metro or Council Bluffs area; out-of-state applications will not be accepted.
• Interview and communication skills, critical-thinking skills, and problem-solving skills appropriate to the level of licensure.

Responsibilities

• Perform telephone triage for patients calling their provider with certain symptoms.
• Use the nursing process to collect data through interviews and communication.
• Provide information to patients and consumers within CHI Health-approved protocols.
• Accept inbound calls from patients, pharmacies, and other healthcare entities.
• Make outbound calls to notify patients of reviewed lab and imaging results, reviewing patient charts and answering questions according to protocols.
• Resolve consumer problems or communicate consumer needs and concerns to appropriate resources.
• Follow medication refill protocols and act accordingly.
• Meet established quality benchmarks by ensuring accuracy in patient account elements and nursing documentation.
• Adhere to established work schedules to support call-center metrics.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed