Call Center Specialist - Connection Center (PRN)
Augusta Health•Fishersville, VA
•$18 - $18
About The Position
The Call Center Specialist serves as a point of contact for incoming phone calls from patients, families, and team members. The role provides compassionate, accurate, and timely assistance, helping callers feel heard, supported, and cared for. The position supports Augusta Health’s mission and departmental goals through service excellence and measurable performance indicators in a collaborative, patient-centered environment.
Requirements
- Previous customer service experience.
- Eligibility to work in the United States and meet Virginia state employment requirements.
- Knowledge of medical terminology.
- Familiarity with patient privacy regulations.
- Clear and empathetic verbal communication.
- Active listening skills.
- Handle confidential interactions and information with extreme discretion in accordance with HIPAA privacy regulations.
- Strong written, verbal, and audible communication skills.
Nice To Haves
- Experience in healthcare.
- Prior experience in a hospital, healthcare system, or related service-oriented environment.
- Familiarity with Augusta Health’s systems, workflows, or organizational culture.
Responsibilities
- Answer calls promptly and politely.
- Route calls to the appropriate department or area as needed.
- Follow protocols related to HIPAA regulations and Augusta Health policies and procedures.
- Verify patient information as needed.
- Provide information to callers as requested and appropriate.
- Use the Expanse electronic health record software as needed.
Benefits
- Medical, dental, and vision insurance coverage.
- Retirement savings plans and financial wellness support programs.
- Earned Wage Access Program for eligible team members.
- Paid time off and flexible scheduling.
- Career development programs, including clinical ladders, shared governance, and advancement opportunities.
- Personalized onboarding with dedicated preceptors and ongoing educational support.
- Tuition reimbursement.
- Access to onsite childcare.
- Free onsite parking and 24/7 armed security.
- Health Fitness Reimbursement Program.
- Onsite credit union and pharmacy.
- Competitive pay with shift and weekend differentials.
- Employee discounts at the cafeteria, gift shop, pharmacy, and local entertainment venues.
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Education Level
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