Call Center Operator - Call Center - PRN

Woman's Hospital•St. George, LA

2d•$16•Onsite

About The Position

The Call Center Operator answers incoming calls to the PBX and physicians’ answering service and processes them appropriately. The operator monitors alarms, handles hospital emergency codes, and prioritizes calls for physicians and patients. This role is on-site at Woman’s Hospital; remote work is not available. The position is PRN, with a Monday and Friday schedule of 7:00 AM to 6:00 PM and weekends as needed. New employees will work each shift for a few days during their first weeks to learn how all shifts operate and affect the team. Schedules are provided six weeks in advance, and employees will not work the same holiday two years in a row unless they request to do so. Additional work may be available during hurricanes, inclement weather, or staffing shortages. The pay range is $16.00 or more per hour, based on work experience. The position is hourly and non-exempt.

Requirements

High school diploma or equivalent.
Two years of experience in telecommunications, an answering service, or a call center.
Two years of customer service-related experience.
Basic PC knowledge.
Fast typing to capture complete and accurate information.

Responsibilities

Answer incoming calls in a friendly manner, using the appropriate greeting for each call type.
Determine callers’ needs and provide the best available solution.
Transfer calls, provide information, or take electronic messages according to training and procedures.
Contact code teams and follow emergency code procedures when notified of an emergency.
Contact physicians and relay messages electronically using the correct procedures and individual physician instructions.
Use the electronic system to communicate relevant physician information, including temporary instructions and physician locations.
Work cooperatively with teammates and communicate information to coworkers.
Complete message information immediately after relaying messages to physicians.
Ensure messages are delivered within the defined time period or escalate them as needed.
Provide complete and accurate message information; messages are treated as legal documents and are subject to recordings and audits every 12 hours.