Connection Center RN

CHI Health Clinic • Omaha, NE

1d • $43 - $62 • Remote

About The Position

The Connection Center Virtual RN works at the Virtual Resource Center and uses telephone and computer interactions to facilitate inbound and outbound communications involving hospitals, patients, providers, and consumers. The position performs patient telephone triage, communicates information under CHI Health-approved protocols, and reviews patient charts as needed when notifying patients about lab and imaging results. It is remote, but applicants must live within the Omaha Metro or Council Bluffs area; out-of-state applications are not accepted.

Requirements

• Current Registered Nurse (RN) license that allows practice in the state.
• Graduate of an accredited nursing program.
• Basic Life Support (BLS) certification from the American Heart Association.
• Must live within the Omaha Metro or Council Bluffs area; out-of-state applicants will not be accepted.

Responsibilities

• Perform telephone triage for patients calling their provider with certain symptoms.
• Use the nursing process to collect data, applying interview and communication skills, critical thinking, and problem-solving skills appropriate to the level of licensure.
• Provide information to patients and consumers within protocols approved by CHI Health.
• Accept inbound calls from patients, pharmacies, and other healthcare entities.
• Make outbound calls to notify patients of reviewed lab and imaging results according to protocols, reviewing patient charts to answer questions.
• Advocate for consumers by resolving problems or communicating their needs and concerns to appropriate resources.
• Follow medication refill protocols and act accordingly.
• Meet established quality benchmarks by ensuring accuracy in patient account elements and nursing documentation standards.
• Adhere to established work schedules to support and facilitate call center metrics.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed