Connected Solutions Consultant

altafiber • Florence, KY

1d

About The Position

The Connected Solutions Consultant represents altafiber in a retail setting and through outbound calling, providing high-quality service that exceeds customer expectations. The role involves assessing customer needs, recommending connected-home solutions, consultative selling, and maintaining a thorough understanding of the products, services, systems, and processes that support them. The consultant serves as altafiber’s personal representative to customers who visit or call the store, presenting a positive, friendly, professional, and knowledgeable image.

The position requires time at both a retail store location and altafiber’s corporate office in Downtown Cincinnati. The consultant is expected to meet sales and service goals, maintain documented customer sales and follow-up, and apply the training provided.

Requirements

• Two years of college or technical school resulting in an associate degree, or equivalent.
• Superior listening skills.
• Ability to learn and demonstrate a thorough understanding of a broad range of products, services, procedures, and systems.
• Superior consultative selling, needs assessment, problem-solving, and integrative thinking skills.

Nice To Haves

• One to two years of relevant telecommunications, retail sales, and customer service experience.
• Relevant education and training courses.
• Knowledge of smart-home products and solutions.

Responsibilities

• Provide high-quality service to altafiber customers and potential customers who visit or call the store.
• Use outbound dialing to acquire customers and upsell connected-home products and services.
• Generate sales through lead lists while meeting productivity metrics.
• Multitask across account management, responding to customer feedback, offering solutions, discussing product options, and generating service through multiple ordering systems.
• Assess customer needs and recommend suitable communication, smart-home, and product or service solutions within constraints such as budget and availability.
• Provide helpful, professional, and courteous assistance with altafiber-related services beyond the scope of those offered at the store.
• Understand the features and benefits of all offered services and products, including bundles and new offerings.
• Understand connected-home devices and solutions, promotional offers, and the systems supporting altafiber products and services.
• Understand and use the store POS system, including sales order entry, returns, exchanges, cash management reports, inventory management, in-store technology and devices, accessory setup, reports, and other applications.
• Apply store operating procedures.
• Support other team members and contribute to a professional store operation.
• Attain sales and service goals set by the store manager and customer feedback.
• Document customer sales and follow up consistently.
• Successfully demonstrate the application of provided training.
• Spend time at both a retail store location and the altafiber corporate office in Downtown Cincinnati.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree