Connected Services Coach

MSX International•Tracy, CA

1d•$80,000 - $90,000•Onsite

About The Position

Drive Success. Build Relationships. Transform Dealership Performance. Are you passionate about technology, coaching, and helping others succeed? As a Connected Services Field Coach, you'll serve as a trusted advisor and performance partner for assigned dealerships, helping teams maximize their connected services potential. Through hands-on coaching, strategic consulting, and data-driven insights, you'll empower dealership personnel with the knowledge, tools, and confidence needed to effectively sell, activate, and support connected vehicle services. In this highly visible role, you'll collaborate with dealership leadership, client field representatives, and program teams to drive measurable results, improve customer experiences, and create sustainable dealership processes that lead to long-term success.

Requirements

3+ years of experience in automotive, coaching or consulting, preferably with a focus on vehicle or dealer technology.
Strong understanding of connected services and their value proposition.
Strong coaching skills
Proven ability to deliver engaging and effective coaching sessions.
Excellent communication, interpersonal, and presentation skills.
Ability to build rapport and establish trust with dealership personnel.
Strong analytical and problem-solving skills.
Proficient in using CRM and other sales-related software.
Must love travel – 80% travel required. Local travel 2-4 days a week in dealer and Friday are admin days (work home). 2-3 times a month is air flight travel.
High school diploma or General Equivalency Diploma (GED) is required

Nice To Haves

Bachelor's degree is preferred

Responsibilities

Deliver engaging, high-impact coaching sessions focused on connected services sales, activation, and customer support.
Partner closely with dealership leadership teams to establish and optimize connected services processes within their stores.
Train dealership personnel on effective utilization of the Dealer Rewards Portal, including one-time pay (OTP) sales opportunities and free trial activations.
Lead Monthly Performance Reviews with client Zone Teams, showcasing successes, identifying opportunities, and sharing best practices that align dealership and organizational goals.
Conduct regular in-person and virtual dealership visits to provide ongoing support, guidance, and performance coaching.
Analyze dealership performance metrics to identify trends, uncover opportunities, and recommend actionable strategies that increase activation rates and OTP sales.
Coach dealership teams on proven sales and customer engagement techniques that drive connected services success.
Collaborate with client field representatives to ensure coaching initiatives support regional business objectives and priorities.
Monitor dealership progress toward activation and sales goals.
Develop customized action plans that address performance gaps and accelerate results.
Provide regular updates to program leadership on dealership performance, challenges, achievements, and growth opportunities.
Build strong relationships and maintain open communication with dealership personnel, client field representatives, and program stakeholders.
Participate in business reviews and strategy discussions to provide field insights and performance updates.
Share success stories, best practices, and lessons learned with fellow coaches to strengthen overall program effectiveness.
Collect dealership feedback to enhance coaching content, resources, and program processes.
Stay current on evolving connected vehicle technologies and connected services offerings.
Continuously seek new ways to improve dealership engagement, adoption, and overall performance.