Connected Services Coach

MSX International•Tracy, CA

2d•$80,000 - $90,000•Onsite

About The Position

The Connected Services Field Coach will be responsible for delivering targeted coaching and consulting to assigned client's dealerships. This role empowers dealership personnel with the knowledge, tools, and skills necessary to effectively sell, activate, and support connected services. The position requires a strong understanding of technology, excellent communication and coaching skills, and a proven ability to drive results. The coach will work closely with dealership staff, client field representatives, and the program team to achieve program objectives.

Requirements

3+ years of experience in automotive, coaching or consulting, preferably with a focus on vehicle or dealer technology.
Strong understanding of connected services and their value proposition.
Strong coaching skills
Proven ability to deliver engaging and effective coaching sessions.
Excellent communication, interpersonal, and presentation skills.
Ability to build rapport and establish trust with dealership personnel.
Strong analytical and problem-solving skills.
Proficient in using CRM and other sales-related software.
Must love travel – 80% travel required
High school diploma or General Equivalency Diploma (GED) is required

Nice To Haves

Bachelor's degree is preferred

Responsibilities

Deliver engaging and effective coaching sessions to dealership personnel on all aspects of client's connected services, with a specific focus on working with the dealership's leadership team and creating a process within the dealership.
Ensure dealership staff are proficient in using the Dealer Rewards Portal, including selling one-time pay options and activating free trials.
Host Monthly Performance Reviews, presenting to client’s Zone Team. Highlight success, drawbacks and best practices with the goal of aligning dealers and other org members.
Conduct regular in-person and virtual visits to assigned dealerships to provide ongoing consulting and support.
Analyze dealer performance data, identify areas for improvement, and recommend strategies to increase activation rates and OTP sales.
Coach dealership personnel on best practices for selling and supporting connected services.
Collaborate with client field representatives to align coaching and consulting efforts with regional strategies.
Track dealer progress toward activation and OTP sales targets.
Develop and implement action plans with dealerships to address performance gaps.
Regularly report on progress, challenges, and successes to the program team.
Maintain open communication with dealership personnel, client field representatives, and the program team.
Participate in reviews to provide updates and discuss program strategy.
Share best practices and insights with other coaches to continuously improve the program.
Gather dealer feedback and identify opportunities to improve coaching materials and program processes.
Stay up to date on the latest connected vehicle technology and client's connected services offerings.