Configuration Management Specialist (ServiceNow) (Senior)

CACI International • Ashburn, VA

2d • $103,800 - $218,100

About The Position

CACI is seeking a Senior Configuration Management Specialist (ServiceNow) for its Global Mission Operations Support (GMOS) contract supporting the Department of State. The role supports a program of national importance by modernizing and maintaining applications and infrastructure through an integrated IT Service Management approach. The specialist leads asset and configuration management activities across a distributed enterprise, using ServiceNow Asset Management and CMDB capabilities to maintain inventory accuracy, manage licenses and asset lifecycles, and support compliance. The position also serves as a subject matter expert and provides technical guidance and mentorship to junior specialists.

Requirements

• Bachelor's degree and 8 years of experience in a related field, or considered equivalencies.
• Active Secret clearance.
• Proven experience with ServiceNow Asset Management, CMDB, and ITSM modules, including workflow development and automation.
• Demonstrated leadership managing enterprise-scale asset management programs supporting more than 10,000 users and 50,000 configuration items in distributed environments.
• Expert-level knowledge of software license management, compliance requirements, and licensing models including perpetual, subscription, and enterprise agreements.
• Proven leadership planning and leading asset management initiatives, serving as a subject matter expert, and supervising configuration management teams.

Nice To Haves

• Prior experience supporting federal agencies, especially the Department of State.
• ServiceNow certifications such as Certified Implementation Specialist (CIS) – IT Asset Management, Certified System Administrator (CSA), or ServiceNow Certified Master Architect.
• Professional certifications such as ITIL Foundation, IAITAM Certified IT Asset Manager (CITAM), or CSAM.

Responsibilities

• Manage tracking of hardware and software shipping, receipt, installation, and deployment using ServiceNow CMDB and Asset Management modules across more than 350 facilities.
• Direct recording, tracking, and documentation of software license transfers during device refresh cycles and personnel changes, meeting two-business-day reporting requirements.
• Maintain and optimize a ServiceNow license data repository containing vendor information, licensing models, fees, and maintenance renewal dates for more than 50,000 hardware units.
• Plan, schedule, and conduct periodic audits of installed equipment and license assignments to verify allocation, vendor-agreement compliance, and optimization opportunities.
• Manage hardware and software assets throughout their lifecycle from procurement through disposal, integrating software end-of-life planning.
• Manage distribution workflows, inventory tracking, and asset provisioning in coordination with Service Desk teams and technical support groups to maintain real-time CMDB accuracy.
• Develop ServiceNow workflows, automation rules, and business logic for asset management, including lifecycle transitions, approval routing, and notifications.
• Generate asset management reports, dashboards, and analytics covering inventory status, license utilization, compliance metrics, and forecasting.
• Serve as a ServiceNow Asset Management and CMDB subject matter expert, providing technical guidance and mentorship to junior configuration management specialists.
• Collaborate with IT service delivery teams, procurement specialists, and compliance officers on audit responses, license compliance reviews, and asset reconciliation.

Benefits

• Flexible time off benefit.
• Learning resources and learning and development opportunities.
• Healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
• Competitive compensation and benefits options designed to support employees and their families.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior