Conference Services Manager
About The Position
Located in the heart of Midtown Manhattan, Hard Rock Hotel New York delivers a dynamic blend of elevated hospitality and cultural energy. Our hotel is more than a destination—it is a stage where music, design, and service come together to create unforgettable moments. At Hard Rock, our employees are Band Members, each bringing their individuality, passion, and expertise to the guest experience. Together, we create an environment that is vibrant, refined, and authentically Hard Rock. THE ROLE We are seeking a Conference Sales Manager to join our team. This role is instrumental in delivering a seamless, high-touch experience for corporate meetings, conferences, and group events. The Conference Sales Manager is responsible for driving revenue through the sale of meeting spaces, audiovisual services, and food and beverage offerings, ensuring every detail is executed with precision and excellence. This position focuses on generating new business, cultivating client relationships, managing booking pace, and securing repeat conference and group programs, all while maintaining exceptional service standards.
Requirements
- A proactive mindset with the ability to anticipate and exceed client needs
- A polished, professional service style with strong attention to detail
- Proven ability to manage multiple events and timelines in a fast-paced environment
- Ownership of the client journey from inquiry to execution
- Strong organizational, communication, and time-management skills
- A collaborative approach that supports a high-performing, energetic team culture
- Leadership qualities that inspire confidence and trust with both clients and internal teams
- Strong problem-solving skills and the ability to remain composed under pressure
- Applicants must be authorized to work in the United States
Responsibilities
- Drive conference and meeting sales by developing new business within corporate, association, and group markets through strategic prospecting, outreach, and site inspections, while managing the full sales cycle from initial inquiry through contract execution and seamless event handoff.
- Maximize hotel revenue by identifying upselling opportunities across meeting packages, audiovisual services, and catering.
- Work closely with internal departments to ensure all conference requirements—including room setups, breakout sessions, technology, and food and beverage—are executed flawlessly.
- Serve as a key point of contact for clients, guiding them through the planning process, attending BEO and resume meetings, and ensuring clear, consistent communication across all teams.
- Welcome and engage with clients on-site, reviewing event flow and introducing operational leaders to deliver a polished and personalized experience, including availability outside of standard business hours when needed.
- Prepare monthly 90-day forecasts, contribute to the annual budget and sales strategy, and stay informed on market trends and competitive activity to identify new opportunities.
- Partner with culinary and banquet teams to curate exceptional conference offerings.
- Manage client requests and concerns with professionalism and urgency to ensure satisfaction at every stage.
- Build strong relationships that drive repeat business and reinforce loyalty to the Hard Rock brand.
- Maintain a sharp focus on organization, attention to detail, and elevated service standards.
Benefits
- medical
- dental
- vision
- paid time off
- retirement savings
- employee perks
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
