Conference Services Manager | Hotel Burg | Modus by PM Hotel Group

PM New•Leesburg, VA

44d•Onsite

About The Position

We are seeking a dynamic and detail-driven Conference Services Manager to serve as the primary point of contact for groups, meetings, social events, and private dining experiences for Hotel Burg. This role is central to delivering the seamless, personalized service our guests expect—from the turnover process, through the post-event follow-up. The Conference Services Manager will work collaboratively with both property teams and shared services to ensure every gathering reflects the warmth, sophistication, and authenticity of the Hotel Burg experience. This individual will reside in the Leesburg, VA area. This position is primarily on-site and may require occasional travel. This position requires a flexible schedule based on event timing and agenda. This is an exempt position that reports to the Regional Director of Sales, with a dotted line to the General Manager. The base salary range for this position is $60,000 - $70,000 based on experience, with additional service charge commission, plus opportunity for incremental incentive for upselling.

Requirements

Minimum 2+ years of experience in conference services, event management, or catering sales within hospitality.
Proven ability to manage multiple events simultaneously while delivering exceptional client experiences.
Strong communication, organizational, and interpersonal skills with a natural ability to build relationships.
Experience creating BEOs, group resumes, and event proposals with strong attention to detail.
Ability to collaborate cross-functionally with Food & Beverage, Operations, and Sales teams.
Proficiency in hospitality systems, including STS (CRM), StayNTouch (PMS), and Microsoft Office.
Demonstrated passion for hospitality with a guest-focused, collaborative mindset.
Solid financial acumen, including budget management, revenue optimization, and upselling.
Entrepreneurial mindset with the ability to thrive in a fast-paced, boutique environment.
Flexible schedule, including evenings and weekends as required.
Hands-on, results-driven approach with a strong team-first mentality.

Responsibilities

Serve as the primary contact for group, meeting, and event clients, managing all phases from contract turnover through post-event follow-up and final billing.
Prepare and distribute BEOs, floor plans, and group resumes; coordinate with Food & Beverage, Operations, and Front Office to ensure seamless execution.
Lead weekly BEO meetings to align departments on event details, timelines, and client expectations.
Oversee all on-site event logistics, including room setups, AV, catering, rooftop access, and group rooming lists.
Conduct site tours and guide clients through a personalized, consultative planning process.
Partner with The Hunton team to support private dining experiences for hotel groups.
Manage group room blocks, including attrition, cutoffs, rooming lists, and billing coordination.
Maintain accurate records in STS, including event details, client accounts, and activity tracking.
Support revenue goals through collaboration with sales leadership, including upselling and forecasting.
Foster a collaborative, inclusive team environment while championing company values and culture.