Conference Services Manager

Pacific Hospitality Group•Remote - AZ, AZ

15d•Onsite

About The Position

The Conference Services Manager is responsible for planning, coordinating, and executing meetings, conferences, and special events to ensure an exceptional guest experience. This role serves as the primary liaison between clients and hotel departments, overseeing all event details from contract turnover through post-event follow-up.

Requirements

2+ years of experience in conference services, catering, hotel operations, or event management.
Strong organizational, communication, and problem-solving skills.
Ability to manage multiple events and priorities in a fast-paced environment.
Flexible schedule including evenings, weekends, and holidays as needed.
Excellent customer service and interpersonal skills
Attention to detail and time management
Leadership and team collaboration
Professional communication and presentation abilities
Ability to work under pressure and adapt quickly

Nice To Haves

Bachelor’s degree in Hospitality Management, Business, or related field preferred.
Proficiency in Microsoft Office and hotel/event management systems preferred.

Responsibilities

Serve as the main point of contact for clients hosting meetings, conferences, and events.
Coordinate event details including meeting room setup, food & beverage arrangements, audiovisual needs, guest room blocks, and event timelines.
Conduct pre-conference meetings and communicate all event requirements to hotel departments.
Work closely with Sales, Banquets, Catering, Front Office, Housekeeping, and Culinary teams to ensure seamless event execution.
Monitor event operations on-site and address guest requests or issues promptly.
Prepare banquet event orders (BEOs) and ensure accuracy of all event documentation.
Maintain strong client relationships to encourage repeat business and positive guest satisfaction scores.
Review billing details and ensure accurate final invoicing.
Support revenue goals by identifying upselling opportunities and maximizing client satisfaction.
Ensure compliance with hotel standards, safety regulations, and brand expectations.