Conference Services Manager

Brookfield Conference Center • Brookfield, WI

3d • Onsite

About The Position

Join our team, a 2025 USA Today Top Workplace Winner! Now hiring a Conference Services Manager at the Brookfield Conference Center. The Brookfield Conference Center is managed by NCG Hospitality, an award winning, family-owned third generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties. We foster genuine customer engagement and a positive, team-oriented work culture where your contributions are valued and celebrated. We invest in you and your career development, providing tools, resources, and mentorship to help you succeed.

Requirements

• Experience in food and beverage, event set-up, and basic audio visual equipment
• Related college degree or related work experience
• Optimistic self-starter with high degree of drive, motivation and initiative
• Ability to work independently, exercising good judgment and discretion
• Strong customer service skills to include problem-solving and complaint resolution
• Strong interpersonal, relationship building and communication skills
• Strong attention to detail and organized
• Ability to work effectively and efficiently in a fast-paced setting

Responsibilities

• Lead the maintenance and continuous growth of current meeting/catering accounts.
• Work directly with events on food & beverage, floor plans, audio visual and any additional event needs.
• Contact clients to review all event details and ensure the smooth execution of contracted programs, including Banquet Event Orders (BEOs), food and beverage arrangements, meeting needs, and deliveries.
• Meet and greet clients upon arrival and lead pre-conference meetings or informal reviews.
• Conduct site inspections as needed to support planning and client decision-making.
• Create BEOs and floor plans for client review and approval.
• Generate BEOs for internal teams and lead weekly BEO meetings to align all departments.
• Partner with the culinary team, banquet staff, and audiovisual team to confirm all client requirements can be met or to develop suitable alternatives.
• Oversee the overall setup and implementation of events and meetings, ensuring consistency with client expectations.
• Manage last-minute changes or add-ons with the team and generate the final bill post-event.

Benefits

• Medical, dental, and vision plans
• Paid sick time and Paid Time Off
• Virtual telehealth access and employee assistance resources
• Monthly health and fitness reimbursement programs
• Same-day pay options
• Worldwide hotel discounts and free stays at NCG Hospitality managed hotels
• Personalized career pathing and skill development
• Leadership and mentorship programs
• Educational and certification reimbursement
• Referral bonus
• 401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%
• Health Savings Account

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree