Conference Services Manager

Stonebridge Hospitality Associates•Boulder, CO

3d•Onsite

About The Position

The Marriott Boulder is seeking a detail-oriented, fun, and easy-going Conference Services Manager who enjoys building relationships, creating memorable event experiences, and bringing positive energy to both clients and coworkers. The Conference Services Manager is responsible for achieving assigned event revenue and satisfaction goals by effectively servicing clients and managing food and beverage minimums. This role ensures the smooth execution of conferences and events while working with the Area Director of Sales to meet the hotel’s revenue and guest satisfaction targets.

Requirements

Strong attention to detail and follow-through.
Excellent communication and relationship-building skills.
A positive, approachable, and team-oriented attitude.
Ability to stay organized and calm in a fast-paced environment.
Minimum of 2 years of experience in event management, hotel management, or convention center operations.
Strong knowledge of event planning, food and beverage management, and Conference and events services.
Excellent communication and interpersonal skills for interacting with clients, staff, and vendors.
Ability to manage multiple events and meet revenue and service goals.
Strong organizational skills with attention to detail.
Proficiency in Microsoft Office and event management software.
Ability to work in a fast-paced environment, handling various tasks and responsibilities simultaneously.

Nice To Haves

Hospitality, conference services, catering, or event planning experience preferred.
Bachelor’s degree in Hospitality, Event Management, or a related field preferred.
CI/TY experience highly preferred

Responsibilities

Serve as the primary contact for group and catering clients.
Plan and coordinate events from contract turnover through execution.
Prepare accurate Banquet Event Orders (BEOs) and event details.
Partner with hotel departments to ensure seamless event execution.
Manage client communication, event logistics, and billing arrangements.
Achieve assigned meeting planner satisfaction scores, revenue goals, and food and beverage targets.
Conduct solicitation calls, property tours, and client entertainment to secure business.
Monitor and evaluate trends within the assigned market segment.
Develop a comprehensive understanding of hotel operations and policies.
Ensure timely and accurate delivery of banquet event orders and communicate changes to relevant departments.
Maintain visibility in local community and industry organizations to build relationships and generate business.
Assist with special promotions related to direct sales segments, including participation in sales blitzes.
Attend and participate in daily, weekly, and monthly meetings as required by management.
Collaborate with the Area Director of Sales to meet revenue and event goals.
Build and maintain strong relationships with clients to foster repeat business and client satisfaction.
Ensure all events are executed according to client specifications, maintaining high service standards.
Provide timely and accurate reports on event outcomes and client feedback to management.