Conference Services Manager

AccorHotel • Banff, AB

8d • CA$60,000 - CA$70,000 • Onsite

About The Position

This role is about more than event planning, it’s about creating unforgettable experiences and building lasting relationships. The Conference Services Manager is the primary owner of the guest journey once business has been contracted, serving as the trusted advisor, advocate, and connector who transforms plans into exceptional events. Through genuine care, flawless execution, and a passion for hospitality, this role creates moments that leave a lasting impression and inspire guests to return again and again.

Requirements

• 3+ years of experience in Conference Services, Catering Sales, Event Management, or a related hospitality leadership role
• Proven ability to manage multiple events and priorities simultaneously while maintaining exceptional attention to detail
• Strong client relationship management skills with a passion for delivering memorable experiences
• Excellent verbal and written communication skills with the ability to influence and build trust
• Experience preparing event documentation including BEOs, resumes, and event timelines
• Strong organizational, problem-solving, and decision-making abilities
• Ability to remain calm, professional, and adaptable in fast-paced environments
• Proficiency in Microsoft Office and hospitality sales/event management systems
• Passion for luxury hospitality and creating meaningful guest experiences

Nice To Haves

• Experience within a luxury hotel, resort, or destination property
• Previous experience managing weddings, incentive travel programs, or large-scale conferences
• Knowledge of Opera Cloud, Delphi, or similar hospitality systems
• Understanding of the Banff and Canadian Rockies group and events market
• Experience within a pre-opening, repositioning, or luxury brand environment

Responsibilities

• Serve as the primary point of contact for assigned groups and events following contract signature
• Build strong, trusted relationships with clients through proactive communication and personalized service
• Guide clients through all aspects of event planning, including agendas, room setups, menus, AV requirements, and billing expectations
• Create meaningful moments that reflect Rimrock's Culture, Wellness, and Adventure pillars
• Ensure clients feel supported, informed, and confident throughout the planning process
• Respond quickly and professionally to client requests, adapting to changing priorities with flexibility and care
• Deliver a highly personalized experience that exceeds expectations and fosters long-term loyalty
• Lead site inspections, planning meetings, and event walkthroughs with confidence and expertise
• Translate client vision into detailed, executable event plans
• Prepare and manage Banquet Event Orders (BEOs), conference resumes, timelines, and event documentation
• Oversee the successful execution of events, ensuring accuracy, quality, and exceptional guest experiences
• Remain present and engaged during key events, proactively resolving issues and making informed decisions in real time
• Collaborate closely with operational teams to ensure seamless delivery of all event requirements
• Approach each event with creativity, intention, and a genuine desire to create memorable experiences
• Take ownership of the financial success of assigned groups and events
• Ensure accurate pricing, billing structures, and contracted inclusions are reflected in all documentation
• Identify opportunities to enhance the guest experience through thoughtful upselling and added value services
• Promote catering enhancements, room upgrades, wellness experiences, and unique resort offerings
• Balance guest satisfaction with revenue optimization and profitability goals
• Partner with Finance to ensure accurate invoicing and timely resolution of billing inquiries
• Act as the central liaison between clients and all hotel departments
• Foster strong partnerships with Banquets, Culinary, Front Office, Housekeeping, Engineering, Sales, and Leadership teams
• Communicate event details clearly and effectively to ensure flawless execution
• Support a culture of collaboration, accountability, and service excellence
• Contribute to continuous improvement initiatives that elevate the guest and colleague experience

Benefits

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees after 3 months.
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees.
• Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide.
• Access to the Mountain Explorer Travel Program, exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Accor Hotels in Banff, Lake Louise, Jasper & Whistler.
• One complimentary buffet meal per shift in our staff cafeteria.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed