TEMPORARY Conference Servs. Manager

Silverado Resort•Napa, CA

3d•Onsite

About The Position

The Conference Services Manager is responsible for managing assigned group business after it is turned over by the sales department, throughout and through the closure of the event and subsequent financial aspects of the program, while maintaining profitable operations and high-quality products and service levels. The role is also responsible for acting as a liaison between client and operating departments to ensure a successful meeting and to generate repeat business.

Requirements

At least 3-5 years of progressive experience in a resort/hospitality or a related field.
Must have knowledge of F&B preparation techniques, health department rules and regulations, liquor laws and regulations.

Nice To Haves

Previous experience in a similar role within a resort/hotel setting is preferred.
Proficiency in Microsoft Office applications is preferred.

Responsibilities

Must adhere to the company’s Service culture – 4 Keys to creating guests for life.
Must align with Peregrine Hospitality TBO Strategy and focus on recruiting and retaining top talent.
Must participate in all resort required meetings and trainings.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform/business attire and nametag.
Respond to requests by Meeting Planners immediately.
Interact with outside planners, vendors for event set-up.
Maintain pricing integrity and propose upscale menus for clients.
Manage the system or function book and adjust space in order to ensure maximum potential revenue.
Be visible on the floor and assist staff as needed during functions.
Respond to guest complaints in a timely manner.
Keep immediate manager fully informed of all problems or matters requiring their attention.
Prepare and submit required reports in a timely manner.
Know meeting room set-ups and capabilities.
Know sleeping room configurations and types.
Have comprehensive knowledge of all operational departments within the resort, guest services, reservations, housekeeping, audiovisual, switchboard, accounting, restaurants, bars, and engineering.
Use feedback from Meeting Planner evaluations to improve service and quality.
Maintain compliance with Silverado Resort policies, standards and regulations to ensure safe and efficient operation of the resort.
Abide by all resort policies and safety rules.
Perform other duties as requested by management.