Conference Services Manager
About The Position
The Betsy, located on South Beach’s iconic Ocean Drive, is considered one of the country's premier independent boutique hotels. Family owned and operated, it is steps from the beach and in the heart of the most exciting neighborhood in America. Its ownership family works actively with all the members of the extended Betsy team to curate every aspect of the hotel and guest experience, and The Betsy’s CEOs (Canine Executive Officers), golden retrievers Betsy and Rosa, welcome every guest. Beyond its 130 elegant guest rooms and suites, the property boasts multiple restaurants by acclaimed Chef Laurent Tourondel as well as a spectacular array of common spaces: the Piano Bar with exceptional live jazz nine times a week, roof decks and terraces with panoramic ocean and skyline views (including a rooftop pool and bar suspended in mid-air), a coffee bar and gallery space home to just some of the hotel’s permanent and rotating art exhibitions, a library open 24/7, and a beach-facing front terrace with the best outdoor dining setup in greater Miami. The Betsy’s Writers’ Room, just one example of the ownership family's commitment to the arts, has hosted over 1,000 writers-in-residence. Above all, The Betsy is a haven for discerning travelers seeking luxury of experience and transcendent service. We’re looking for the best and brightest in every field related to who we are and what we do. If you have a passion for any element of The Betsy’s DNA — whether commitment to excellent service, great food, creative arts, music, or simply an appreciation of The Betsy’s unique brand of understated, experiential luxury hospitality — we want to hear from you.
Requirements
- A Bachelor’s degree in Sales, Hospitality Management or an equivalent field.
- Two to Three years sales management experience or equivalent.
- Proven leadership and business acumen skills.
- Demonstrated ability to make successful presentations to individuals and / or groups at all levels of an organization.
- Ability to work independently and as a member of various teams and committees.
- Commitment to excellence and high standards.
- Ability to work with all levels of management.
- Strong organizational, problem-solving, and analytical skills.
- Strong verbal and written communication skills in the English language are required.
- Good judgment with the ability to make timely and sound decisions.
- Creative, flexible, and innovative team player.
- Excellent problem resolution and consultative sales skills.
- Proven ability to handle multiple projects and meet deadlines
- Strong interpersonal skills.
- Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
Nice To Haves
- Previous luxury hotel experience preferred.
- Proficiency in a second language is preferred.
Responsibilities
- Serve as main contact for Group clients and their liaison with the Hotel operation.
- Consult with Group client to determine objectives and requirements for their meetings, conferences, and conventions.
- Negotiate contracts with such service providers and suppliers as hotels, convention centers, and speakers.
- Evaluate and select providers of services according to customer requirements.
- Manage rooming lists of Group clients.
- Review Group rooms bills for accuracy and approve payment.
- Coordinate services for events, such as accommodation and transportation for participants, facilities, signage, displays, special needs requirements, printing and security.
- Highlight Group VIP and arrange for their special requirements, including VIP amenities.
- Arrange transportation, amenities, displays, and other Group needs.
- Confer with Front Office, Reservations and any other operational departments to coordinate details of the Group.
- Create and communicate Group Resumes and lead the Group Resume meetings.
- Inspect guest rooms to ensure that they conform to customer requirements.
- Maintain records of event aspects, including financial details.
- Prepare a commission distribution report at the end of each group event and submit to Finance for processing.
- Monitor event activities to ensure compliance with applicable regulations and laws, satisfaction of participants, and resolution of any problems that arise.
- Conduct post-event evaluations to determine how future events could be improved.
- Read trade publications, attend seminars, and consult with other meeting professionals to keep abreast of meeting management standards and trends.
- Performs other duties as assigned by management.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
