Conference Services Manager- HVRW

Valencia Group•San Antonio, TX

17h•Onsite

About The Position

Responsible for servicing and executing Group room contracts, entertaining and maintaining relationships with existing accounts to meet and/or exceed food and beverage revenue goals. The purpose of the Catering & Conference Services Manager is to assist in assuring the overall success of the hotel by meeting or exceeding the company’s expectations for top line revenue.

Requirements

Excellent written, spoken, and presentation skills.
Must have comprehensive knowledge applicable Federal, state, and local health, safety, and legal regulations.
Be fully knowledgeable of the capabilities and limitations of the hotel and departments that may impact sales strategies.
Must have exceptional mathematical and computer skills.
Must be able to work a flexible schedule including nights, holidays, and weekends, as needed.
Demonstrates commitment to Valencia Group Hospitality operating principles and philosophies.
Holds self and others accountable for achieving results.
Addresses conflict in a timely manner.
Contributes to team results.
Deals with change effectively.
Always applies the principles of trust, honesty, respect, integrity and commitment.
Establishes confidence in Catering & Conference Sales among peers throughout the hotel and throughout Valencia Group.
Two Years of Catering or Conference Services Experience.
High school education and relevant training and experience required.
Previous sales or Conference Services experience, Food and Beverage knowledge, detail oriented and highly organized.
Two to three years of progressive experience in full-service hotel environment.
Strong verbal and written communication skills.
Effective time management and problem-solving skills.
Communicates clearly and effectively with others.
Ability to work well with a team and demonstrate attention to detail.
Excellent organizational skills and interpersonal abilities.
Contributes to team results.
TABC and Food Handlers Certifications.
Must have a comprehensive knowledge of all hotel departments and functions.

Nice To Haves

Additional language ability, a plus.
Delphi systems knowledge preferred.
Bachelor’s degree is a plus.

Responsibilities

Planning and oversee client meetings and functions to ensure customer satisfaction.
Provide conference services for most in-house groups, conferences and meetings.
Work with other departments within the hotel to provide quality service.
Achieve budgeted revenues and expenses and maximize profitability related to the sales department.
Maintain correct procedures for credit control, financial transactions, and security of financial assets.
Promptly respond to and resolve client requests, complaints, or questions in a courteous and timely manner.
Respond to guest inquiries, requests, concerns in a timely manner.
Investigate and resolve any service issues properly addressing both internally recovering the guest as appropriate.
Make and receive calls regarding guest experience to ensure guest satisfaction.
Attend and complete company-mandated training.
Attend and participate in company-organized training.
Site Inspection Communication, Monthly Forecasts, Weekly Solicitation and Activity Reports.
Provide and communicate detailed BEOs and Resumes (and updates) to ensure all departments are prepared to meet guests’ expectations.
Attend Daily Stand up and BEO meetings and communicate answers to any questions in a timely.
Review and respond to emails effectively without delay.
Comply with Valencia Hotel Group (and its affiliates) standards and regulations to encourage safe and efficient hotel operations.
Report unsafe conditions.
Ensure to complete all required certification, harassment, and safety and security training.
Report any incidents and create an incident report on the same day.
Maintain cleanliness and organization in all work areas.
Display courteous behavior with guests and team members.
Report any unsafe conditions immediately.
Ensure hotel equipment is in proper working condition.
Perform any additional duties assigned by the supervisor.