Conference Services Manager | The DeSoto Savannah

Schulte Companies•Savannah, GA

About The Position

Schulte Hospitality Group is seeking a service-oriented Conference Services Manager for The DeSoto Savannah. The role coordinates hotel meeting and event spaces and services, works with clients and internal departments to plan and deliver events, and supports sales strategies that grow account share and customer loyalty. The position requires flexible hours, including evenings, weekends, holidays, nights, and overnights. Schulte Hospitality Group describes itself as a hospitality management organization operating more than 200 locations across 38 states and 3 countries. It offers an employee-focused work environment, opportunities for career growth, and a benefits package. Specific compensation and benefit details are discussed during the interview process.

Requirements

At least a high school education; post-high-school education is preferred.
At least 3 years of progressive hotel sales experience with leadership responsibilities.
Strong analytical skills relating to hotel revenue impact.
Effective verbal and written communication skills.
Strong understanding of revenue management principles.
Ability to use reservation and revenue management systems to develop pricing and sales recommendations.
Flexible availability that may include evenings, weekends, and holidays; ability to work nights, overnights, and weekends.
Comprehensive knowledge of Outlook, PMS, CRES, Microsoft Office, and other appropriate PC applications.
Proven call quality scores.
Ability to provide constructive feedback and coach agents on proper selling techniques.
Effective listening skills.
Analytical approach to problem solving.
Ability to manage time well and be flexible.

Nice To Haves

Post-high-school education.

Responsibilities

Set a professional, friendly example with clients and associates, respond promptly, and observe sales office standards.
Coordinate conference rooms, event spaces, and services for groups and organizations holding meetings, conventions, and other events at the hotel.
Organize banquet or catering services, reserve audio-visual equipment, and plan event-space configuration changes.
Meet with group representatives to discuss their meeting or event requirements.
Sign contractual agreements and maintain written records of communications.
Coordinate planned events with heads of other hotel departments.
Monitor events and address unexpected problems to help ensure functions proceed as planned.
Provide pricing and guidance recommendations to clients, with approval from the Director of F&B or Chef as needed.
Grow customer loyalty and account share by delivering service excellence throughout each customer experience.
Conduct tours of the hotel and banquet facilities and entertain qualified potential clients according to company and property policies and procedures.
Execute and support operational aspects of booked business, including generating resumes, BEOs, and customer correspondence.
Work with sales managers to understand sales strategy and implement it effectively for each segment, supporting upselling and client loyalty.
Perform other job-related duties as assigned.

Benefits

Daily Pay
Free telemedicine and virtual mental health care access starting day one
Multiple health insurance options
Life insurance options
401(k) plan with company match
Paid parental leave
Paid time off for eligible associates under the company policy
Holiday pay
Pet insurance
Employee Assistance Program
Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships, and more