Conference Services – Field Technician

Vision Information Technology Consultants LLC • Los Angeles, CA

9d • Onsite

About The Position

Vision IT is seeking a highly motivated and customer-focused Conference Services – Field Technician to support mission-critical operations at Los Angeles Air Force Base (LAAFB). This onsite role is responsible for providing technical support for conference rooms, audiovisual systems, VTC platforms, and end-user technologies in a secure DoD environment. The ideal candidate will possess strong troubleshooting skills, excellent customer service, and experience supporting classified and unclassified conferencing technologies within a Department of Defense environment. (This Position is Contingent Upon Award)

Requirements

• Active Secret Security Clearance (required prior to start)
• CompTIA Security+ certification (current and compliant with DoD 8570/8140 requirements)
• Experience supporting conference room technologies, audiovisual systems, or IT field services
• Strong knowledge of: Microsoft Windows environments
• Strong knowledge of: Video teleconferencing systems
• Strong knowledge of: AV hardware and troubleshooting
• Strong knowledge of: Network connectivity and peripheral support
• Excellent communication and customer service skills
• Ability to work independently in a fast-paced operational environment
• Must be able to lift and move AV/IT equipment as required

Nice To Haves

• Experience supporting Department of Defense or Federal Government environments
• Familiarity with Crestron, Extron, Poly, Cisco, or similar AV/control systems
• Knowledge of ITIL practices and ticketing systems such as ServiceNow
• Additional certifications such as Network+, CCNA, or Microsoft certifications

Responsibilities

• Provide onsite technical support for conference rooms, executive meetings, and VTC sessions
• Configure, operate, troubleshoot, and maintain audiovisual (AV) equipment and collaboration technologies
• Support Microsoft Teams, Zoom for Government, Cisco Webex, and other conferencing platforms
• Perform setup and teardown of conference room equipment, including displays, microphones, cameras, speakers, and control systems
• Diagnose and resolve hardware, software, and network connectivity issues
• Coordinate with customers and leadership to ensure successful meeting execution
• Maintain operational readiness of conference room technologies and associated equipment
• Document incidents, service requests, and technical procedures within ticketing systems
• Support desktop and peripheral troubleshooting as needed
• Ensure compliance with DoD cybersecurity and information assurance policies
• Provide white-glove customer support for senior leadership and mission partners

Benefits

• 401(k) Plan: Company matching contributions to help you save for retirement.
• Dental & Vision Insurance: Coverage for dental care, eye exams, glasses, and contacts.
• Health Insurance: Comprehensive medical coverage.
• Paid Time Off (PTO): Generous policy to maintain work-life balance.
• Disability Insurance: Short-term and long-term protection for financial stability.
• Life & AD&D Insurance: Coverage for life and accidental death/dismemberment.
• Supplemental Benefits: Voluntary benefits for critical illness, accident, and hospital care.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed